Service Desk Manager Jobs in Washington, DC

Unlock your potential as a Service Desk Program Manager, leading a federal IT service desk initiative. Drive performance, enhance customer satisfaction, and manage a multi-tier support team while ensu...

Unlock your potential by leading a federal IT service desk program, ensuring top-tier support and customer satisfaction while driving continuous improvement and operational excellence across multiple...

Lead the charge in managing a high-performing service desk team, ensuring efficient incident resolution and client engagement in classified environments. Drive service quality, metrics reporting, and...

Transform service desk operations by leading Tier I support, managing incidents, and driving process improvements. Collaborate with stakeholders to enhance service delivery and ensure compliance with...

Shape high-quality IT support operations by leading a dedicated service desk team, ensuring timely ticket resolution, and driving continuous improvement in a secure ITSM environment across multiple da...

Join a team that's dedicated to enhancing national security by providing exceptional service desk support. Leverage your technical skills and experience to drive mission success in a fast-paced enviro...

Lead a dynamic team in delivering exceptional IT support services, managing daily operations, and enhancing user experience through effective troubleshooting and staff development in a hybrid work env...

Advance your career as a Service Desk Specialist, providing essential IT support and troubleshooting to ensure seamless operations and high customer satisfaction across the enterprise. Collaborate wit...

Unlock potential by providing Tier I IT support, troubleshooting issues, and ensuring timely resolution. Collaborate with technical teams to enhance customer service and maintain operational efficienc...

Champion the integration and support of advanced technical systems, ensuring 24/7 operations and customer satisfaction through effective troubleshooting, user guidance, and system maintenance in a dyn...

Lead a dynamic IT help desk team, ensuring exceptional support and compliance with federal standards. Oversee operations, enhance customer satisfaction, and drive continuous improvement in technical s...

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

Drive the development and maintenance of the Service Catalog, ensuring accuracy of service descriptions, SLOs, and pricing. Collaborate with business and technical teams to update and promote catalog...

Transform enterprise IT service desk operations by leading a dedicated team, ensuring high-quality support, incident resolution, and compliance with ITIL best practices while enhancing customer satisf...

Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...

Transform build operations in secure environments by leading automation efforts, driving compliance, and enhancing processes. Serve as a vital link between technical teams, ensuring operational excell...

Drive your career with a dynamic IT Specialist role, providing expert support for hardware, software, and network systems. Engage with end users to troubleshoot and resolve incidents, ensuring optimal...

Champion the delivery of top-tier technical support by leading a team in troubleshooting and implementing PC and MAC systems. Collaborate across IT functions to ensure best practices and service excel...

Lead the design and management of IT infrastructure for secure government facilities. Oversee project execution, coordinate teams, and ensure compliance with cybersecurity standards while adapting to...

Lead the charge in delivering exceptional customer experiences through strategic oversight and collaboration across teams, ensuring operational excellence and strong client outcomes in a dynamic envir...

Lead a dynamic digital service desk, enhancing web operations and stakeholder engagement while managing workflows, content publishing, and operational improvements across HHS digital platforms...

Accelerate progress at the forefront of delivery management, leading diverse teams to ensure high-quality, timely, and budget-conscious delivery of innovative Front Office Applications within a comple...

Lead the charge in Tier 2 service desk operations, overseeing end-user support and hardware asset management in a dynamic IT environment. Ensure efficient incident resolution and maintain high service...