Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$73K - $98K *

Drive exceptional customer experiences by leading a high-performing call center team, ensuring operational efficiency, and fostering a culture of service excellence while leveraging data for continuou...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $111K *

Manage client relationships and operational activities to drive success, retention, and growth of healthcare products. Collaborate across teams, optimize performance, and ensure client needs are met w...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$119K - $199K *

Shape the future of customer engagement by leveraging your technical expertise and interpersonal skills. Drive project outcomes and build lasting relationships through effective communication and end...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Oversee daily contact center operations, ensuring exemplary multi-channel service delivery while achieving performance metrics, leading staff, and fostering a culture of compliance and quality improve...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $113K *

Join us to manage client relationships, drive operational success, and enhance satisfaction. This role requires strategic collaboration with cross-functional teams to ensure high-quality service deliv...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Grow your career with a pivotal role that drives customer engagement strategies, upsell initiatives, and marketing campaigns. Lead a talented team to enhance customer relationships and boost key metri...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$70K - $95K *

Manage and grow key customer accounts by building relationships and driving retention. As a trusted partner, you'll collaborate with internal teams to ensure customer success and identify expansion op...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Join a team that’s dedicated to driving customer success and engagement. As a key contact for major clients, you'll manage relationships, strategize growth, and enhance employee experiences through co...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$60K - $110K *

Empower service excellence by leading initiatives that enhance service delivery and stakeholder satisfaction through strategic insights and process improvements, fostering a culture of accountability...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$119K - $199K *

Manage resources and logistics for on-site services and maintenance, ensuring timely resolution of customer needs while overseeing maintenance facilities and engineering. Utilize operational judgment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

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Join us to shape the future of AI-driven CX tools as a Product Manager. Lead critical AI services and integrations, collaborating with partners to elevate product performance at scale while ensuring e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Shape the future of customer support operations by building and leading a team to enhance service levels for enterprise partners, ensuring compliance and quality while directly engaging with real cust...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $155K *

Join us to lead the charge in managing our compensation programs. This pivotal role combines strategy, analytics, and collaboration to optimize sales operations and motivate performance across our tea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $100K *

Develop and oversee shared services operations, empowering team leads and enhancing guest communication strategies across multiple property management accounts while driving operational excellence...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $95K *

Elevate customer success through strategic partnerships and value creation, enhancing client relationships and driving operational efficiency. Collaborate across teams to deliver impactful solutions a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Build and lead a high-performing Customer Support team, enhancing processes and supporting complex inquiries. Cultivate a culture that emphasizes empathy, accountability, and technical proficiency in...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Join a team that's focused on driving customer success through leadership and innovation within the Enterprise segment, enhancing client relationships, and implementing growth strategies across divers...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Champion the resolution of critical customer escalations by collaborating with internal teams and managing the escalation lifecycle. Drive improvements and ensure transparency in communications to enh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Empower program success by leading quality assurance, compliance, and internal audits. Drive continuous improvement initiatives and ensure all deliverables meet the highest standards in a complex fede...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Drive strategic client relationships while enhancing AI solution adoption. Collaborate cross-functionally to optimize customer experiences and ensure long-term satisfaction in an evolving tech landsca...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Optimize manufacturing IT operations by leading system support, enhancing service delivery, and driving digital transformation across facilities while ensuring connectivity and compliance to improve p...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$86K - $144K *

Shape customer experiences by leading initiatives that enhance engagement, streamline journeys, and leverage AI to drive measurable outcomes across digital and physical touchpoints, collaborating with...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Partner with us to enhance dealer relationships and optimize OnStar services. Leverage data and insights to drive growth and elevate customer experience across your territory while ensuring seamless e...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$229K *

Elevate your career by becoming a creative problem solver and empathetic customer partner dedicated to delivering effective results and excellent service while navigating customer needs and providing...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.