Jobs in Puerto Rico

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions...

Unlock potential by leading the Knowledge Management program for a major IT support initiative, fostering a culture of knowledge sharing and improving self-service capabilities to enhance user experie...

Analyze and optimize IT service management workflows for a Department of War agency, enhancing service delivery and efficiency through data-driven insights, process improvements, and collaboration wit...

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

Join a team that's dedicated to enhancing knowledge management by creating impactful documentation, analyzing user feedback, and developing chatbot content for an enterprise IT Customer Support Servic...

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

Empower a secure collaboration environment by administering Microsoft 365 and related tools. Provide expert Tier II/III support, monitor performance, and maintain web content, ensuring compliance with...

Develop and maintain custom solutions on the Microsoft 365 platform, ensuring compliance with standards while supporting over 13,000 users in an Agile environment. Propel user experience through innov...

Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

Take ownership of mobile device management for a critical government program, ensuring compliance, user support, and vendor relations. Drive efficient device lifecycle operations, data reporting, and...

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

Empower your skills to enhance user experience by developing self-service knowledge solutions, analyzing data for impactful insights, and optimizing AI chatbot content to resolve customer inquiries in...

Join a dynamic team to lead IT procurement efforts, overseeing the full purchasing cycle. Ensure compliance with Government requirements while facilitating timely acquisition of materials for critical...

Join a team that's redefining user experience by developing cutting-edge IT Service Portal solutions. Collaborate in an Agile environment to enhance functionalities for 13,000 users, focusing on acces...

Lead and empower a remote Tier I IT Service Desk team to ensure exceptional support during overnight and weekend shifts, managing critical incidents, performance, and service delivery for a government...

Join a team that's driving innovation as you lead critical IT capability analysis, mentorship, and strategic decision-making. Utilize your expertise to enhance enterprise IT initiatives and deliver im...

Take ownership of enhancing user experiences in IT services for a key Department of War agency by designing and optimizing intuitive service portals, engaging with users, and leveraging data to drive...

Elevate your career by contributing to mission-critical Java backend applications. Join a collaborative Agile/DevSecOps team to develop and enhance robust software solutions for U.S. Transportation Co...

Champion data solutions and lead advanced analytics initiatives for federal clients. Utilize strong database expertise and collaborative skills to enhance project delivery and manage client relationsh...

Transform healthcare interoperability by leading product strategy and market growth. Leverage deep industry insights to enhance payer-provider collaboration, drive operational excellence, and oversee...