Jobs in Puerto Rico

Join a dynamic team to drive program controls and coordination for complex federal projects. Ensure smooth workflows, maintain documentation, and support technical teams by translating insights into a...

Drive rapid service restoration by leading IT incident management processes, ensuring effective communication and coordination for critical incidents. Leverage expertise in troubleshooting and support...

Join a dynamic team of software engineers focused on product development and system performance. Engage in coding, debugging, and implementing automated tests while collaborating on algorithms and enh...

Take ownership of complex software projects, leveraging your expertise in algorithms, data structures, and debugging. Collaborate with teams to enhance system performance and optimize code. Drive inno...

Join a team that's focused on innovative software development, tackling various layers of the tech stack. You'll engage in documentation, automated testing, and debugging, while optimizing performance...

Lead the charge in developing and maintaining a cutting-edge Customer Support Metrics Dashboard, empowering data-driven insights for optimized IT service management and enhancing operational performan...

Contribute to the integrity of hardware and software license management, ensuring compliance and optimization of IT assets in support of a Department of War agency. Engage with cross-functional teams...

Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions...

Unlock potential by leading the Knowledge Management program for a major IT support initiative, fostering a culture of knowledge sharing and improving self-service capabilities to enhance user experie...

Analyze and optimize IT service management workflows for a Department of War agency, enhancing service delivery and efficiency through data-driven insights, process improvements, and collaboration wit...

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

Join a team that's dedicated to enhancing knowledge management by creating impactful documentation, analyzing user feedback, and developing chatbot content for an enterprise IT Customer Support Servic...

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

Empower a secure collaboration environment by administering Microsoft 365 and related tools. Provide expert Tier II/III support, monitor performance, and maintain web content, ensuring compliance with...

Develop and maintain custom solutions on the Microsoft 365 platform, ensuring compliance with standards while supporting over 13,000 users in an Agile environment. Propel user experience through innov...

Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

Take ownership of mobile device management for a critical government program, ensuring compliance, user support, and vendor relations. Drive efficient device lifecycle operations, data reporting, and...

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

Empower your skills to enhance user experience by developing self-service knowledge solutions, analyzing data for impactful insights, and optimizing AI chatbot content to resolve customer inquiries in...