Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Transform the Federal landscape by leading enterprise sales efforts, engaging with SES leaders, and driving digital transformation across major accounts. Collaborate with cross-functional teams to ach...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $140K *

Drive strategic outbound sales efforts to secure new enterprise accounts, leveraging your expertise in solution selling and relationship building with C-suite executives to expand market presence and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Join a dynamic team to drive enterprise sales within the Workday, SAP, or Coupa ecosystems. Leverage your relationships and expertise to navigate complex sales cycles, engage C-suite executives, and a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $145K *

Empower enterprise growth by managing high-value accounts in a dynamic SaaS environment. Drive the full sales cycle, build executive relationships, and navigate complex negotiations to achieve impactf...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$82K - $117K *

Drive customer success by ensuring seamless onboarding and product adoption. Collaborate with cross-functional teams to enhance user experience and deliver strategic value, while managing implementati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion client success by developing strategic partnerships and driving operational excellence. Collaborate with cross-functional teams to enhance service delivery and revenue growth while ensuring p...

Hartford, CTRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Partner with us to ensure exceptional client engagement by managing the entire client lifecycle in revenue cycle management, driving success through effective liaison between operational teams and cli...

Dallas, TXRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by managing complex enterprise accounts in the Greater China Region. Drive retention and growth while collaborating with cross-functional teams to deliver exceptional customer expe...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Build strong client partnerships and drive growth by managing a portfolio of mid-sized employers. Collaborate cross-functionally to enhance engagement, retention, and revenue while delivering data-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Shape the future of customer success by driving AI adoption through tailored solutions. Collaborate with enterprise teams to unlock high-impact use cases, ensuring measurable business value and operat...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $125K *

Join a team that's dedicated to enhancing client relationships and driving customer success. In this role, you'll strategize and implement solutions, ensuring client satisfaction while collaborating w...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Drive customer success by optimizing the customer experience lifecycle, ensuring clients realize value from solutions, and fostering adoption and retention through strategic collaboration and advocacy...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform client relationships in the SUD/behavioral health sector, ensuring effective onboarding and ongoing engagement. Leverage your RCM expertise to enhance service delivery, client satisfaction...

Dallas, TXRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$135K - $175K *

Accelerate growth by spearheading enterprise sales initiatives, building relationships with top insurers, and driving new client acquisition through effective sales strategies and relationship managem...

New York, NYRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$155K - $185K *

Elevate your career by driving growth within enterprise accounts. Utilize a consultative approach to uncover opportunities, engage stakeholders, and close deals, all while collaborating with a dynamic...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of customer success by leading a global team to enhance client relationships, drive retention, and foster growth in the SMB segment. Collaborate cross-functionally to optimize process...

CanadaRemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$127K - $183K *

Unlock your potential by driving enterprise growth and closing complex sales. Engage with C-level executives, develop strategic accounts, and collaborate cross-functionally to deliver impactful soluti...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Elevate your career by driving enterprise sales growth, building strategic relationships, and leading the full sales cycle. Collaborate cross-functionally to deliver impactful solutions and exceed rev...

San Mateo, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Empower K12 institutions by driving sales of innovative CRM solutions. Collaborate with teams to generate leads, develop strategies, and exceed quotas while ensuring customer satisfaction and retentio...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform client relationships by leading a dedicated team and managing a key portfolio. Drive product adoption, enhance satisfaction, and ensure retention through strategic engagement and operational...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$93K - $113K *

Empower healthcare providers by driving enterprise sales strategies, managing client relationships, and leveraging cross-functional teams to enhance patient experience and operational effectiveness in...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $130K *

Accelerate your career by managing a portfolio of mid-market accounts, ensuring customer success through strategic engagement, relationship building, and AI-driven insights. Drive measurable outcomes...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.