Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$80K - $95K *

Champion customer success by driving account growth, retention, and adoption. Collaborate with government clients to ensure alignment with product capabilities, influence strategy, and contribute to o...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $120K *

Join a team that's dedicated to enhancing client success in the home improvement sector. You'll manage a portfolio of clients, driving retention and growth while collaborating with a dynamic team to b...

CanadaRemote

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $137K *

Lead the charge in enhancing client satisfaction by guiding healthcare IT teams through the successful implementation and adoption of clinical workflow tools, ensuring a seamless experience and drivin...

San Francisco, CARemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$123K - $194K *

Optimize customer success through strategic engagement and expert relationship management. Leverage your SaaS experience to guide enterprise customers, ensuring they maximize their value from solution...

Austin, TXRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $131K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $141K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$121K - $201K *

Support customer success by managing relationships, driving product adoption, and delivering impactful solutions. Leverage expertise to enhance client experiences and achieve measurable outcomes acros...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize customer success by driving engagement and retention, ensuring clients maximize value from services. Collaborate with teams to enhance the customer experience and advocate for their needs, co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$222K - $247K *

Transform enterprise customer success by guiding strategic clients through AI adoption, ensuring measurable value and retention while collaborating with cross-functional teams to align business priori...

New York City, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of client relationships, driving retention and revenue growth through strategic account management and campaign optimization. Leverage expertise in programmatic advertising to ensure cl...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $140K *

Optimize client relationships by ensuring seamless communication and operational excellence. Collaborate across teams to drive client success, manage deliverables, and enhance platform utilization whi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $115K *

Accelerate progress at the intersection of technology and client success. Own client relationships, drive program launches, and collaborate with cross-functional teams to ensure client goals are met w...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $115K *

Engage clients by managing innovative programs that enhance energy solutions. Drive success through strong relationships, effective communication, and strategic problem-solving while collaborating wit...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$61K - $104K *

Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's dedicated to enhancing customer satisfaction by driving product adoption and delivering exceptional service. You'll build strong relationships with clients, ensuring they achieve th...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving customer success through strategic relationships and exceptional service. Collaborate cross-functionally to enhance product adoption and ensure client satisfaction, ultimat...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$71K - $115K *

Champion customer success by managing a portfolio of accounts, driving ROI, and fostering strong relationships. Collaborate cross-functionally to enhance customer experiences and empower clients to ma...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Lead customer success initiatives by owning relationships, driving execution, and ensuring satisfaction. Collaborate across teams to manage projects, mitigate risks, and identify upsell opportunities...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$112K - $125K *

Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$118K - $132K *

Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.