Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$172K - $223K *

Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $250K *

Lead the charge in our cybersecurity operations, overseeing teams and strategies to enhance effective security monitoring and incident response while ensuring top-notch service delivery across diverse...

Virginia, USRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Grow your career by driving sales and developing strategic relationships within major sectors across the AMER region, ensuring revenue maximization and effective execution of account strategies...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$135K *

Unlock potential by leading the strategy and execution of hardware and support services for veterinary practices, driving P&L performance, vendor relationships, and cross-functional collaboration to e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $150K *

Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$85K - $100K *

Lead the charge in managing complex underground storage tank projects, coordinating with diverse stakeholders to ensure compliance, safety, and timely completion across multiple sites while overseeing...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$160K - $190K *

Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $210K *

Lead the global intellectual property strategy for groundbreaking AI infrastructure. Collaborate with cross-functional teams to protect and leverage IP assets, driving innovation and aligning with bus...

Sunnyvale, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $125K *

Join a team that's dedicated to enhancing the customer experience through strategic vendor management and operational excellence. Lead initiatives that drive performance, compliance, and continuous im...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $170K *

Partner with us to enhance consultant relationships in healthcare. Drive business growth by cultivating partnerships, optimizing engagement strategies, and aligning internal teams to effectively posit...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Transform software delivery by leading a skilled team in the execution of DevOps strategies, driving automation, and optimizing cloud infrastructure for performance, security, and resilience across or...

Los Angeles, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $100K *

Champion excellence in executive search by leading market mapping, building strong candidate pipelines, and conducting first-round interviews in a collaborative team environment. Your contributions dr...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$131K - $176K *

Shape the future of sales excellence by owning end-to-end seller experiences. You’ll optimize workflows, create impactful solutions, and directly influence our revenue systems through innovative produ...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$220K - $260K *

Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$210K - $285K *

Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in engineering excellence by managing complex projects, mentoring teams, and driving innovative technology implementations. Ensure sustainable operations while aligning with business o...

Georgia, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead strategic planning and execution across complex, cross-organizational engineering initiatives, enhancing release predictability and operational discipline while collaborating with senior leadersh...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$235K - $294K *

Lead and mentor a high-performing design team, driving product design strategy and delivering user-centric solutions. Collaborate with stakeholders to enhance customer experiences and foster a culture...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$341K - $409K *

Unlock the potential of physical operations by leading a high-performing sales team. Drive strategic initiatives, coach managers, and foster a culture of growth and collaboration while delivering impa...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion business growth by developing key account strategies and managing customer relationships. Drive order intake and profit levels while collaborating with teams to create winning proposals and e...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

5 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.