Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead a team of technical professionals to support mainframe and enterprise technology operations. Oversee workload coordination, issue resolution, and resource planning in a dynamic environment requir...

Columbia, SCRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $185K *

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$170K - $250K *

Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Join a dynamic team as a senior leader to enhance transmission engineering services, oversee project delivery, and strengthen client relationships while driving innovation and growth in the energy sec...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $240K *

Innovate your career by leading the product lifecycle and go-to-market strategies for security and monitoring solutions. Collaborate across functions to enhance client satisfaction and drive adoption...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $121K *

Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $172K *

Drive strategic leadership for project and resource management, ensuring timely delivery and optimal resource utilization. Collaborate with cross-functional teams to enhance customer experience and fi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $205K *

Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$131K - $180K *

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Ontario, CARemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$140K - $165K *

Elevate project management excellence by leading complex pharmaceutical marketing campaigns, mentoring teams, and ensuring strategic alignment with client objectives while driving operational success...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.