Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Field Service Engineering Manager
$110K - $130K *
Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...
Reposted today
$110K - $130K *
Help us lead complex capital projects by overseeing technical and operational management, ensuring timely delivery, and mentoring a talented team for excellence in bulk material handling and construct...
3 weeks ago
Senior Forward Deployed Engineer
$120K - $145K *
Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...
3 weeks ago
$195K - $230K *
Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...
6 days ago
$100K - $140K *
Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...
Yesterday
Director, People Business Partner - Product, Technology & AI
$150K - $180K *
Transform the future of talent management by partnering with Product and Technology leaders to design and implement a GM operating model, ensuring effective organizational strategies and people practi...
6 days ago
Research Director, IT Financial Management
$125K - $150K *
Optimize IT Financial Management by leading benchmarking engagements and guiding C-suite clients. Collaborate across research teams to enhance service delivery while mentoring analysts and implementin...
3 weeks ago
$110K - $135K *
Empower innovation by leading the automation and AI strategy across services. Shape a scalable approach to enhance client delivery, ensuring precision and efficiency while collaborating with cross-fun...
2 weeks ago
Supervisor, Program Management
$80K - $95K *
Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...
Today
$130K - $155K *
Build and automate security solutions within the software development lifecycle, enhancing application and cloud security through hands-on collaboration and systemic risk evaluation. Lead initiatives...
Reposted 3 weeks ago
$125K - $150K *
The Regional Director at ModernFi will work closely with the VP of Institution Success and the CRO to enhance client satisfaction and drive product adoption among bank and credit union clients. This r...
Reposted 3 weeks ago
Senior Director, Operations Technology
$171K - $265K *
Strategize and lead the operations technology vision, driving modernization and innovation across platforms to enhance business outcomes in customer service, claims, and digital solutions, while foste...
2 weeks ago
Program Manager, HUB Operations
$88K - $105K *
Lead the management of pharmaceutical programs, ensuring client satisfaction and operational excellence. Oversee daily activities, supervise staff, and drive strategic planning while maintaining stron...
1 week ago
Sales Director (Workforce Development)
$125K - $150K *
Accelerate your career by leading market growth strategies, driving revenue, and building high-performing sales teams. Leverage market insights and analytics to identify opportunities and execute acti...
2 weeks ago
Senior Director - Cybersecurity Transformation & AI Security
$190K - $225K *
Transform enterprise cybersecurity programs by leading AI-driven initiatives and modernization efforts. Collaborate with C-suite executives to design and implement comprehensive security roadmaps, enh...
1 week ago
Epic User Access and Provider (SER)
$90K - $110K *
Drive security compliance by managing Epic user access across multiple facilities, ensuring adherence to HIPAA and organizational standards while optimizing the onboarding and offboarding processes to...
4 weeks ago
Senior Product Operations Manager
$110K - $130K *
Drive the development and execution of a robust product metrics program, leveraging statistical methods to inform product decisions and enhance business outcomes while fostering data-driven insights a...
3 weeks ago
$110K - $130K *
Optimize our product suite to elevate financial advisory capabilities through innovative AI solutions. Lead the entire product lifecycle, collaborating with diverse teams to transform complex workflow...
Reposted 3 weeks ago
Senior Director, Portfolio Naming
$228K - $412K *
Lead the charge in shaping a strategic portfolio naming ecosystem that enhances clarity and coherence across a rapidly evolving product landscape, driving executive alignment and operational excellenc...
1 week ago
Sr Director Analyst, Data Management Platforms
$172K - $202K *
Elevate your career by leading innovative insights and strategies for clients. As a Senior Director, you'll leverage your expertise to drive impactful research, engage with executives, and mentor team...
1 week ago
$120K - $140K *
Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...
3 days ago
Solutions Design Engineer, D&F
$100K - $120K *
As a Systems Engineer, you will leverage your expertise in material handling systems to develop functional layouts that meet client processing goals. You will collaborate with the Sales and Pre-Contra...
Reposted 1 week ago
$120K - $140K *
Lead a dynamic team in ensuring optimal performance of mission-critical data centers. Drive service operations, enhance customer satisfaction, and foster team development while managing budgets and im...
1 week ago
Technology Services Technical Lead
$200K - $205K *
Drive the expansion of our Data Services & Analytics practice by leading technical delivery, managing client relationships, and overseeing project execution. Empower teams to deliver innovative data i...
1 week ago
$150K - $180K *
Unlock potential by leading a dynamic team in Workforce Management and Quality Assurance. Drive operational excellence, vendor partnerships, and innovative strategies to enhance service delivery and p...
2 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.