Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us lead complex capital projects by overseeing technical and operational management, ensuring timely delivery, and mentoring a talented team for excellence in bulk material handling and construct...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$195K - $230K *

Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform the future of talent management by partnering with Product and Technology leaders to design and implement a GM operating model, ensuring effective organizational strategies and people practi...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Optimize IT Financial Management by leading benchmarking engagements and guiding C-suite clients. Collaborate across research teams to enhance service delivery while mentoring analysts and implementin...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $135K *

Empower innovation by leading the automation and AI strategy across services. Shape a scalable approach to enhance client delivery, ensuring precision and efficiency while collaborating with cross-fun...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...

Chesterfield, MORemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Build and automate security solutions within the software development lifecycle, enhancing application and cloud security through hands-on collaboration and systemic risk evaluation. Lead initiatives...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

The Regional Director at ModernFi will work closely with the VP of Institution Success and the CRO to enhance client satisfaction and drive product adoption among bank and credit union clients. This r...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$171K - $265K *

Strategize and lead the operations technology vision, driving modernization and innovation across platforms to enhance business outcomes in customer service, claims, and digital solutions, while foste...

Richmond, VARemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$88K - $105K *

Lead the management of pharmaceutical programs, ensuring client satisfaction and operational excellence. Oversee daily activities, supervise staff, and drive strategic planning while maintaining stron...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Accelerate your career by leading market growth strategies, driving revenue, and building high-performing sales teams. Leverage market insights and analytics to identify opportunities and execute acti...

Cleveland, OHRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$190K - $225K *

Transform enterprise cybersecurity programs by leading AI-driven initiatives and modernization efforts. Collaborate with C-suite executives to design and implement comprehensive security roadmaps, enh...

Fairfax, VARemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Drive security compliance by managing Epic user access across multiple facilities, ensuring adherence to HIPAA and organizational standards while optimizing the onboarding and offboarding processes to...

North Carolina, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive the development and execution of a robust product metrics program, leveraging statistical methods to inform product decisions and enhance business outcomes while fostering data-driven insights a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize our product suite to elevate financial advisory capabilities through innovative AI solutions. Lead the entire product lifecycle, collaborating with diverse teams to transform complex workflow...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$228K - $412K *

Lead the charge in shaping a strategic portfolio naming ecosystem that enhances clarity and coherence across a rapidly evolving product landscape, driving executive alignment and operational excellenc...

Santa Clara, CARemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$172K - $202K *

Elevate your career by leading innovative insights and strategies for clients. As a Senior Director, you'll leverage your expertise to drive impactful research, engage with executives, and mentor team...

Texas, USRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $140K *

Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

As a Systems Engineer, you will leverage your expertise in material handling systems to develop functional layouts that meet client processing goals. You will collaborate with the Sales and Pre-Contra...

Franklin, TNRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Lead a dynamic team in ensuring optimal performance of mission-critical data centers. Drive service operations, enhance customer satisfaction, and foster team development while managing budgets and im...

Selman City, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$200K - $205K *

Drive the expansion of our Data Services & Analytics practice by leading technical delivery, managing client relationships, and overseeing project execution. Empower teams to deliver innovative data i...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading a dynamic team in Workforce Management and Quality Assurance. Drive operational excellence, vendor partnerships, and innovative strategies to enhance service delivery and p...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.