Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Champion a robust security program, leading a team to achieve SOC 2 Type 2 attestation while ensuring secure engineering practices across diverse products and cloud environments. Drive compliance, ris...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$204K - $220K *

Lead the charge in building a world-class sales enablement function, driving onboarding, training, and content strategy to enhance seller effectiveness and accelerate new hire productivity across a gl...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $240K *

Empower a dynamic team of program managers to drive software execution across smart home devices. Oversee cross-functional collaboration, optimize processes, and ensure timely delivery of innovative s...

Washington, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $170K *

Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive growth by shaping strategic partnerships and optimizing processes in a dynamic business development role. Collaborate with teams to enhance e-commerce performance, create lead generation strateg...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $202K *

Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$127K - $216K *

Champion risk adjustment initiatives by leading enterprise-wide programs, ensuring compliance and accuracy in data reporting. Collaborate with cross-functional teams to optimize processes and enhance...

Tennessee, USRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$175K - $210K *

Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$225K - $295K *

Accelerate progress at the forefront of contract lifecycle management by driving innovation and strategic solutions. Collaborate with sales teams to enhance customer satisfaction and market leadership...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate your career by driving product delivery excellence across teams. You'll ensure timely resolution of client requests and bugs, coordinating efforts between Product, Engineering, and Customer Ex...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Drive the development and execution of impactful experiential events for senior manufacturing leaders, focusing on emerging technologies and industry trends. Collaborate cross-functionally to create e...

Southfield, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in managing high-impact data center construction projects, overseeing timelines, budgets, and stakeholder collaboration to ensure operational success from inception to completion...

Texas, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$69K - $101K *

Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock potential by leading the deployment and support of cutting-edge robotic solutions. Manage logistics, field operations, and service excellence while ensuring safety and compliance across diverse...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $136K *

Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...

Missouri, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion customer success by leading a Technical Account Management team to enhance retention, drive adoption of our AI-powered platform, and ensure long-term growth through strategic client engagemen...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $142K *

Transform Salesforce systems by enhancing integrations and configurations. Collaborate with a dynamic team to support professional services and streamline project management, ensuring seamless operati...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$162K - $243K *

Join a team that's dedicated to advancing clinical trials through strategic oversight and collaboration. Lead project management efforts globally, ensuring quality, cost, and timeline objectives are m...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Transform global benefits strategy by leading cross-functional teams and advising executives on integrated portfolio management, compliance, and financial sustainability to enhance employee experience...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $160K *

Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Strategize go-to-market efforts to drive enterprise sales growth across designated verticals and the Western U.S. Manage complex sales cycles and engage with C-level executives to deliver robust ident...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.