Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Advanced Specialist, Technology Solutions
$110K - $120K *
Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...
1 week ago
$125K - $150K *
Champion a robust security program, leading a team to achieve SOC 2 Type 2 attestation while ensuring secure engineering practices across diverse products and cloud environments. Drive compliance, ris...
1 week ago
$204K - $220K *
Lead the charge in building a world-class sales enablement function, driving onboarding, training, and content strategy to enhance seller effectiveness and accelerate new hire productivity across a gl...
6 days ago
Director, Program Management Software Features
$210K - $240K *
Empower a dynamic team of program managers to drive software execution across smart home devices. Oversee cross-functional collaboration, optimize processes, and ensure timely delivery of innovative s...
2 weeks ago
$120K - $170K *
Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...
Yesterday
Director, Business Development
$110K - $130K *
Drive growth by shaping strategic partnerships and optimizing processes in a dynamic business development role. Collaborate with teams to enhance e-commerce performance, create lead generation strateg...
Reposted 3 weeks ago
Staff Product Operations Manager, Platform
$126K - $202K *
Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...
1 week ago
$110K - $130K *
Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...
1 week ago
$127K - $216K *
Champion risk adjustment initiatives by leading enterprise-wide programs, ensuring compliance and accuracy in data reporting. Collaborate with cross-functional teams to optimize processes and enhance...
Today
Senior Director, Sales Enablement
$175K - $210K *
Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...
1 week ago
$225K - $295K *
Accelerate progress at the forefront of contract lifecycle management by driving innovation and strategic solutions. Collaborate with sales teams to enhance customer satisfaction and market leadership...
2 weeks ago
$100K - $120K *
Elevate your career by driving product delivery excellence across teams. You'll ensure timely resolution of client requests and bugs, coordinating efforts between Product, Engineering, and Customer Ex...
2 weeks ago
$100K - $120K *
Drive the development and execution of impactful experiential events for senior manufacturing leaders, focusing on emerging technologies and industry trends. Collaborate cross-functionally to create e...
2 weeks ago
$110K - $130K *
Lead the charge in managing high-impact data center construction projects, overseeing timelines, budgets, and stakeholder collaboration to ensure operational success from inception to completion...
Reposted 1 week ago
$69K - $101K *
Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...
Yesterday
Worksite Tech Deployment Manager
$100K - $120K *
Unlock potential by leading the deployment and support of cutting-edge robotic solutions. Manage logistics, field operations, and service excellence while ensuring safety and compliance across diverse...
6 days ago
Senior National Technical Support Analyst-VRV
$80K - $136K *
Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...
2 weeks ago
$150K - $180K *
Champion customer success by leading a Technical Account Management team to enhance retention, drive adoption of our AI-powered platform, and ensure long-term growth through strategic client engagemen...
2 weeks ago
Senior Developer, Business Systems
$102K - $142K *
Transform Salesforce systems by enhancing integrations and configurations. Collaborate with a dynamic team to support professional services and streamline project management, ensuring seamless operati...
2 weeks ago
$130K - $195K *
Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...
1 week ago
Senior Consulting Engineer Physical Security
$107K - $150K *
Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...
1 week ago
$162K - $243K *
Join a team that's dedicated to advancing clinical trials through strategic oversight and collaboration. Lead project management efforts globally, ensuring quality, cost, and timeline objectives are m...
Today
$160K - $200K *
Transform global benefits strategy by leading cross-functional teams and advising executives on integrated portfolio management, compliance, and financial sustainability to enhance employee experience...
3 weeks ago
Technical Enablement Manager, Identity Security
$130K - $160K *
Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...
1 week ago
Director, Strategic Sales - West
$150K - $180K *
Strategize go-to-market efforts to drive enterprise sales growth across designated verticals and the Western U.S. Manage complex sales cycles and engage with C-level executives to deliver robust ident...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.