Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$71K - $100K *

Empower revenue growth and brand visibility by serving as the key liaison between partners and internal teams. Leverage market insights to strategize sales initiatives, enhance product understanding...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $135K *

Lead the charge in launching a brand-new dealership, overseeing service operations, building a high-performing team, and enhancing customer experiences while driving profitability and efficiency in th...

Vaughan, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Champion customer satisfaction and profitability by leading service operations, enhancing team performance, and achieving sales targets. Drive improvements in service processes to ensure an exceptiona...

Vaughan, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Build a dynamic DTC CRM strategy to drive retention, customer journey optimization, and revenue growth. Engage with cross-functional teams to personalize experiences and leverage analytics, ensuring i...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate customer experience by managing quote-to-order workflows, optimizing integrations across CRM, CPQ, and ERP systems. Drive continuous improvement initiatives and lead projects that enhance effi...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Champion the optimization of quote-to-order workflows while enhancing data management, reporting, and system improvements to elevate operational efficiency and performance across customer operations...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$85K - $190K *

Grow your career by leading a dynamic CSM team, optimizing client engagement and retention strategies, while driving scalable processes that enhance customer success across North America. Foster relat...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Transform the Customer Service landscape by establishing global governance, ensuring compliance, and driving standardized processes. Lead training and capability initiatives to empower teams and align...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Reimagine service excellence by leading our dedicated team to enhance customer satisfaction and operational efficiency while managing day-to-day service department operations...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Lead the charge in defining and executing robust CRM strategies across diverse business segments. Drive data-driven initiatives to enhance customer retention, loyalty, and lifetime value through perso...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $90K *

Lead front-of-house operations in a premier dining environment, driving team performance and guest satisfaction. Oversee service quality, financial performance, and staff development to ensure excepti...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Unlock potential by leading a cross-functional team to enhance Customer Care experiences through quality assurance, training, and operational excellence, driving process improvements and fostering a c...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a team that drives excellence in service contract operations and leadership. Oversee contract lifecycle management, ensure billing accuracy, and optimize process improvements while collaborating...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Business Services

$95K - $125K *

Advance your career by leading a dynamic team dedicated to exceptional client service. Drive innovation and efficiency while fostering a culture that prioritizes accountability and growth to ensure ou...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $114K *

Champion customer service excellence by leading a dedicated team. Drive improvements, manage KPIs, and enhance employee training. Be the point of resolution for client inquiries while fostering a coll...

1 month ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$127K - $177K *

Unlock potential by overseeing Tax Collections and Administrative Services. This leadership role manages financial reporting, supervises teams, streamlines operations, and ensures compliance, driving...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Take ownership of a high-performing team by leading customer success initiatives, optimizing onboarding processes, and enhancing operational excellence to drive satisfaction and business growth in a d...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $99K *

Join a team that's committed to delivering exceptional customer service while managing a dedicated team, enhancing client relationships, and ensuring operational excellence across various functions fo...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $99K *

Lead the charge in enhancing customer satisfaction through strategic management of customer accounts and a dedicated team. Drive growth, streamline processes, and ensure exceptional service in a colla...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $100K *

Empower a high-performance service center by leading daily operations, optimizing performance, and enhancing service quality while fostering employee engagement and customer satisfaction through strat...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$114K - $140K *

Elevate customer experiences by leading a team of Customer Service Representatives, optimizing order management and compliance in a regulated pharmaceutical environment. Drive strategic initiatives fo...

Brampton, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$74K - $93K *

Shape the future of client relationships by driving targeted growth strategies and enhancing customer experiences. Lead retail teams in adopting innovative tools while leveraging data insights to fost...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $107K *

Empower exceptional client relationships by leading growth strategies and analytics-driven initiatives to maximize customer engagement and loyalty across all retail channels, fostering brand loyalty t...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$74K - $93K *

Engage customers by designing and executing strategies that enhance retention and loyalty while leading a team to drive client development initiatives and maximize lifetime value across multiple shopp...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$124K - $170K *

Join our dynamic team to redefine product management strategies, driving digital innovation and collaboration across stakeholders. Lead the charge in creating high-quality solutions that align with ma...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.