Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$77K - $124K *

Elevate client relationships and team performance as a Client Services Manager, overseeing strategic accounts and mentoring staff to enhance workflow and compliance in a dynamic, hybrid environment...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $123K *

Optimize customer success by building strong relationships, ensuring satisfaction, and driving product value. Collaborate with clients to tailor solutions, resolve issues, and enhance their experience...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $170K *

Take ownership of customer service excellence by leading a dynamic team to enhance operational processes, improve customer experiences, and drive scalable solutions in a high-growth environment. Your...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K *

Advance operational excellence by managing daily activities, ensuring top-tier service for residents, and fostering teamwork among departments to promote a warm, welcoming community environment...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$91K - $122K *

Optimize digital operations and compliance by ensuring e-commerce sites meet accessibility and regulatory standards. Collaborate with cross-functional teams to manage updates, mitigate risks, and enha...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Empower a high-performing team to deliver exceptional client experiences while driving business growth and community engagement. Lead with purpose, fostering talent and collaboration to achieve financ...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate client experiences by leading a high-performing team to deliver tailored financial solutions. Foster a collaborative culture, drive business growth, and enhance community engagement while ensu...

Sarnia, ONIn-Person

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Lead and inspire a team of Financial Advisors to enhance client relationships, drive business growth, and foster a collaborative community environment, ensuring exceptional service and compliance whil...

Sherbrooke, QCIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower a high-performing team of Financial Advisors to enhance client relationships, drive business growth, and foster a positive community reputation while ensuring compliance and operational excell...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $105K *

Accelerate growth by driving sales in sustainability consulting services. Collaborate with cross-functional teams to develop client relationships, manage proposals, and achieve sales targets while add...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$101K - $154K *

Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K *

Drive daily operations as a Service Manager, ensuring efficient workflow and customer satisfaction in truck and trailer repair. Lead a skilled team, manage service orders, and maintain high-quality st...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$97K - $185K *

Transform customer experiences by managing CX programs and analytics. Lead Qualtrics administration, drive process improvements, and enhance customer satisfaction through data-driven insights and stak...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$77K - $176K *

Unlock potential by leading operational improvements and enhancing efficiency through data-driven analysis and collaboration with cross-functional teams to achieve mission success and streamline proce...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$105K - $163K *

Lead and manage client-facing teams to deliver high-quality card processing projects, ensuring successful implementations and client satisfaction through effective project management and strategic ove...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $100K *

Oversee service operations by developing a skilled maintenance team, ensuring compliance with standards, and providing exceptional resident support for all maintenance issues. Champion preventive main...

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Build a dynamic DTC CRM strategy to drive retention, customer journey optimization, and revenue growth. Engage with cross-functional teams to personalize experiences and leverage analytics, ensuring i...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$111K - $139K *

Transform customer engagement by leading our Customer Experience strategy. Drive innovation, enhance service excellence, and strengthen relationships to ensure a seamless experience across all touchpo...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team as you lead and develop Client Service Representatives, enhancing client satisfaction and operational efficiency. Drive process improvements and collaborate across departments to s...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $100K *

Reimagine service excellence by leading our dedicated team to enhance customer satisfaction and operational efficiency while managing day-to-day service department operations...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$65K - $100K *

Shape the future of community engagement by leading outreach initiatives, ensuring compliance, and fostering associate development while driving financial performance and delivering exceptional custom...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $100K *

Engage with the community and drive operational excellence by leading outreach initiatives, ensuring compliance, and fostering a culture of belonging while enhancing customer service and financial per...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$133K - $206K *

Bring your expertise to this pivotal role overseeing enterprise IT support operations, managing diverse teams across multiple sites, ensuring endpoint security and efficient resolution of technical is...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.