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Coordinates with the management team to develop sales terms and conditions, customer relationship development methodologies, procurement terms and conditions, vendor development methodologies, and ne...
Develop and maintain the Quality Management Plan (QMP) which documents approved quality assurance, quality control, and continuous improvement approaches to ensure quality across the program and to in...
Responsible for measuring and reporting on the quality of service delivery across all the Integrated Service Providers, and initiating Problem items and Continual Improvement items to protect and impr...
The Core Tax Services Experienced Manager is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden an...
Review, advise, and develop communication plans for customers and internal stakeholders; ensure alignment between internal stakeholders and customers across all business process projects and services...
Manages customer relationships, participates in customer and leadership meetings to confirm service expectations and to anticipate upcoming needs and recommends process improvements to meet service le...
Learning Services requirements management provides program management, enabling efficient execution of the Learning Services requirements that result in services that support Force Development (FD)...
Manages resources across all teams to achieve service and relationship goals to include supervision of internal employees, contractors and managing third party vendor relationships...
Coordinate and facilitate Service Provider relationships across the ITIL-based Service Integration and Management (SIAM) ecosystem/MHS Enterprise IT Services (EITS) environment, which includes multipl...
Provide support for the escalation and communication of status to agency management and internal customers and clearly communicate technical information to both technical and non-technical personnel...
Drive the practice of continual improvement across the ITIL-based Service Integration and Management (SIAM) ecosystem/MHS Enterprise IT Services (EITS) environment, which includes multiple external Se...
Consults with Policy Service and Sales management to establish procedures for the handling of initial coverage applications and establishes guidelines to identify when underwriting determinations shou...
Develops and maintains strong relationships with both internal/external customers at the senior management and executive level in order to influence project teams and gain consensus on the selection o...