Customer Service Manager Jobs in Cambridge, MA

Lead the enhancement and optimization of the Salesforce CRM platform, ensuring user support, vendor collaboration, and data governance compliance while driving continuous improvement across organizati...

Lead the charge in maximizing customer success by driving system performance through collaboration with engineering and operations, ensuring seamless automation integration and continuous improvement...

Drive compliance excellence by overseeing testing, monitoring, and policy support. Lead a team to ensure regulatory adherence, enhance communications, and manage operational challenges while collabora...

Lead efforts to resolve escalated customer issues by coordinating with engineering, product, and support teams. Build processes for escalation management; leverage data to improve customer recovery st...

Lead a team in managing multiple contracted services, driving operational success and exceeding client expectations while ensuring compliance and financial performance. Be a key contributor to service...

Lead data-driven audience strategies and segmentation to optimize marketing campaigns. Collaborate across teams to enhance engagement and revenue through effective targeting and performance analysis...

Drive customer success by enhancing travel management solutions, fostering client engagement, and boosting adoption of digital tools for optimal performance. Collaborate cross-functionally to support...

Lead initiatives to enhance member experience through effective management of contact center technologies and digital platforms. Drive operational excellence by optimizing service delivery, data analy...

Transform client engagement through innovative prospecting and strategic B2B sales initiatives. Drive growth by building relationships, closing deals, and collaborating with teams to deliver tailored...

Join us to execute high-visibility brand programs, transforming strategies into impactful content and live events while driving measurable pipeline influence and collaboration across teams to maximize...

Lead the charge in driving customer success and growth by managing a dynamic team of Business Consultants. Collaborate cross-functionally to optimize tools and strategies, ensuring client satisfaction...

Champion client relationships by driving engagement strategies that ensure satisfaction, retention, and value delivery. Collaborate across teams to navigate challenges and create impactful solutions t...

Shape client relationships and drive retention strategies while managing key accounts. Collaborate cross-functionally to enhance operational efficiency and deliver valuable insights to ensure client s...

Transform the onboarding, operational, and administrative experiences for our communications products. Own end-to-end processes, collaborate with cross-functional teams, and drive measurable outcomes...

Unlock potential by leading the adoption of new features, enhancing customer relationships, and driving success through consultative support and cross-functional collaboration with various teams...

Champion exceptional service delivery by building strong client relationships, ensuring operational excellence, and driving continuous improvement within the financial services sector to enhance clien...

Contribute to customer success by driving adoption and realizing value, blending technical acumen with customer engagement. Collaborate cross-functionally to navigate complexities and ensure long-term...

Join a dynamic team to manage strategic accounts, deepen client relationships, and drive revenue growth in enterprise sales. Utilize your expertise in complex solutions to exceed targets and deliver e...

Shape the future of AI services by leading strategy and commercialization efforts across the AI lifecycle. Collaborate cross-functionally to develop scalable service offerings that drive customer succ...

Champion the execution of multi-channel CRM campaigns, leading a team to deliver high-quality customer communications while ensuring operational excellence and strategic alignment with business goals...

Join a team that's leading innovation in AI data collection operations. Oversee logistics, equipment, and site management for global programs, ensuring efficiency and compliance. Drive strategic initi...

Join a dynamic team overseeing maintenance and operations across multiple facilities. Drive strategic cleaning initiatives, ensuring compliance and safety, while managing budgets and supervising staff...

Accelerate progress at key restaurant brands as their trusted CSM, guiding their success through tailored insights & strategic support. Manage a complex portfolio to maximize retention and growth in a...

Elevate dining experiences by leading our front-of-house team in delivering exceptional service and ambiance. Oversee operations, reservations, and staff training to create memorable dining moments fo...

Drive impactful delivery by leading cross-functional teams to achieve enterprise objectives. Own Disciplined Agile processes to ensure high performance, while teaching delivery excellence and translat...