Job Description

JOB SUMMARY

Involves analytical studies on a variety of policies, projects, programs and issues in support of a function, research initiative, program and / or organizational unit, or in research of new or changing systems and programs. Assists in policy and program planning, development, administration, management and implementation; interprets, monitors and analyzes information regarding policies and procedures and provides consultative services to department administrators and other stakeholders.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

20

Support service design and implementation activities (Discover 12 Deliver phases) at the clinic sites

20

Perform project management activities and stakeholder coordination, including meeting coordination, documentation, and communication across UCSF teams, eConsult vendor, and clinic sites

10

Assist with UI/UX optimization and usability testing efforts under the direction of the Service Designer

10

Support workflow assessments, pilot implementation, and continuous improvement activities, including gathering input and documenting findings

10

Provide administrative and operational support to the WestGEN Program Director (PD), including communications and day-to-day program activities

0

20

Support eConsult data collection and basic data management, including compiling, tracking, and organizing data from the vendor and clinic sites

10

Provide cross-team coordination and general research/program support, including tracking tasks and assisting with deliverables

100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

Required Qualifications

• Bachelor9s degree in related area and / or equivalent experience / training
• Skills to learn organization-specific and other computer application programs.
• Basic communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Basic skills to analyze and research information and learn to synthesize large amounts of data with strong attention to detail.
• Basic program and project management skills.
• Acquiring knowledge of applicable policy analysis techniques.
• Knowledge in human centered design and user experience with digital technology