Job Description

Job Title: Vice President, Client Success

Locations: Remote - United States

About the Role

SS&C Health is seeking a strategic, client-focused executive to lead our Client Success organization. The Vice President of Client Success is responsible for developing and executing the strategy that drives long-term client satisfaction, retention, growth, and advocacy across our health plan, PBM, provider, and healthcare technology clients.

How You Will Make an Impact

Client Strategy & Executive Relationships

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio.
• Build trusted executive relationships with C-suite leaders at strategic client organizations.
• Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions.
• Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment.

Client Health & Growth

• Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics.
• Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales.
• Lead renewal strategy and commercial planning across strategic accounts.
• Proactively identify risks and implement recovery plans before issues impact client satisfaction.

Leadership & Operational Excellence

• Lead, coach, and develop a high-performing Client Success organization.
• Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy.
• Drive consistency in governance, account planning, success metrics, and executive communications.
• Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience.

Strategic Execution

• Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives.
• Lead complex client negotiations and strategic commercial discussions.
• Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities.
• Champion process improvements that improve client outcomes and operational efficiency.

Required Experience

• Bachelor's degree required; Master's degree preferred.
• 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields.
• Experience leading enterprise healthcare technology or healthcare services client relationships.
• Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations.
• Proven ability to lead large, cross-functional organizations through complex initiatives.
• Strong commercial acumen with experience supporting renewals, growth, and contract negotiations.
• Exceptional executive communication, presentation, and influencing skills.

What Sets You Apart (preferred qualifications)

• Healthcare payer, pharmacy benefit management (PBM), or healthcare technology experience.
• Experience with SaaS, healthcare administration platforms, claims systems, pharmacy technology, or digital health solutions.
• Leading organizations responsible for strategic accounts with significant recurring revenue.
• Experience implementing Client Success methodologies and client health measurement frameworks.

Join SS&C, where innovation meets global opportunities. Click here to apply.

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SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

New Jersey: The expected base salary for the position is between $190,000 USD to $230,000 USD. New York: The expected base salary for the position is between $190,000 USD to $230,000 USD. Washington: The expected base salary for the position is between $190,000 USD to $230,000 USD. California: The expected base salary for the position is between $190,000 USD to $230,000 USD. Colorado: The expected base salary for the position is between $190,000 USD to $230,000 USD. Maryland: The expected base salary for the position is between $190,000 USD to $230,000 USD. Massachusetts: The expected base salary for the position is between $190,000 USD to $230,000 USD. Virginia: The expected base salary for the position is between $190,000 USD to $230,000 USD. Maine: The expected base salary for the position is between $190,000 USD to $230,000 USD.

In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.

Applications will be accepted on an ongoing basis until the position is filled.