US Market Inside Presales Technical Consultant for Print
Description -About the Role:As
a US Market Inside Presales Technical Consultant for Print, you will be the US support and that Native level or close to native level English will be required apart for technical skills. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.
Key Highlights:- The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
- The ideal candidate should have a genuine passion for technology. All internal communication, documentation, team meetings, and training are conducted in English. Native or close to native level of English is a requirement. Proficiency in French is considered an advantage.
Mission of the Inside Presales Technical Consultant (TC):Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).
Career Path:The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.
Responsibilities:- Provide technical recommendations, direction, and guidance on HP Print offerings.
- Respond to and track technical questions from internal or external requestors
- Present the advantages of HP's Print products and solutions.
- Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP's offerings.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
- Ensure a competitive and appropriate level of technical and professional competence.
Knowledge/Skills Required:- Advanced proficiency in spoken and written English.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Interest in computer technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- +3 years of experience on similar roles required.
The pay range for this role is $65,600 to $101,000 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -Services
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -No
Relocation -No
