Unisys Corporation

US-Based Change Manager

Unisys Corporation • $95K — $115K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • In-depth knowledge of ITIL and IT Service Management practices.
  • Experience with ServiceNow Change Management.
  • Understanding of Incident, Problem, and Change Management processes.
  • Proven ability in risk and impact assessment.
  • Skilled in coordinating Change Advisory Board (CAB) activities.
  • Excellent stakeholder management capabilities.
  • Ability to analyze and report on KPIs effectively.
  • Strong communication and coordination skills.

Responsibilities

  • Manage and coordinate various types of IT changes in the environment.
  • Review Change Requests for completeness and risk assessment.
  • Coordinate and facilitate CAB meetings for approval processes.
  • Schedule changes to minimize disruption to business operations.
  • Monitor implementation and adherence to approved change plans.
  • Collaborate with multiple IT teams for smooth change execution.
  • Track and address failed or unauthorized changes.

Benefits

  • Access to training and certification in ITIL and Service Management.
  • Opportunity to work in a dynamic IT environment.
  • Engagement with cross-functional IT teams.
  • Potential for career growth within IT management roles.
Full Job Description
What success looks like in this role:

  • Responsible for managing and coordinating IT changes through the organization's Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations.


Key Responsibilities
  • Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
  • Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
  • Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
  • Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
  • Monitor change implementation and ensure adherence to approved plans.
  • Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
  • Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
  • Maintain accurate change records and documentation in ITSM system.
  • Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
  • Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
  • Identify opportunities to improve the Change Management process and increase automation.
  • Ensure compliance with ITIL processes, internal policies and audit requirements.
  • Support major incidents where emergency changes are required to restore services quickly.


You will be successful in this role if you have:
  • ITIL / IT Service Management knowledge
  • ServiceNow Change Management
  • Incident, Problem and Change Management processes
  • Risk and impact assessment
  • CAB coordination
  • Stakeholder management
  • Reporting and KPI analysis
  • Strong communication and coordination skills


This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

About Unisys Corporation

Unisys Corporation is an American information technology company that provides a wide range of IT services, software, and technology solutions to businesses and governments around the world. The company was founded in 1986 and is headquartered in Blue Bell, Pennsylvania. Unisys Corporation has operations in more than 100 countries and employs approximately 20,000 people. The company's products and services include cloud computing, cybersecurity, data analytics, digital workplace services, and more. Unisys Corporation is committed to helping its clients achieve their business goals through innovative technology solutions.
Learn more about Unisys Corporation
Size
16,300 employees
Market Cap
$311.1 million
Industry
Information Technology
Net Income
$750.7 million
Founded
1984
5 Year Trend
-6.1%
Revenue
$2 billion
NASDAQ
UIS
* Ladders Estimates

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