Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or related field.
3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
Familiarity with automotive development processes and issue tracking systems.
Experience with infotainment platforms such as QNX and Android Automotive OS.
Proficient in automotive communications like CAN, Ethernet, and LIN.
Responsibilities
Analyze and prioritize infotainment-related issues reported by various teams and customers.
Perform initial root cause investigations and identify defect ownership.
Review logs, traces, and diagnostic information for issue analysis.
Reproduce software and hardware issues in bench and vehicle environments.
Support defect tracking and escalation processes during vehicle development.
Aid in critical issue prioritization throughout the vehicle launch phases.
Benefits
Opportunity to work in an innovative automotive environment.
Collaborative team culture that values communication and problem-solving skills.
Focus on continuous improvement and quality enhancement initiatives.
Involvement in vehicle program launches and high-impact projects.
Full Job Description
Position Summary
The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems.
This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases.
The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services.
The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.
Key ResponsibilitiesIssue Triage & Investigation
Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
Perform initial root cause investigations and determine ownership of defects.
Review logs, traces, system dumps, and diagnostic information.
Reproduce issues in bench and vehicle environments.
Support defect tracking and escalation processes.
Manage critical issue prioritization during vehicle development and launch phases.
Technical Troubleshooting
Investigate issues related to:
Infotainment systems
Android Automotive platforms
QNX-based platforms
Multimedia applications
Navigation systems
Connectivity services
Voice recognition systems
Bluetooth, Wi-Fi, USB, and smartphone integration
Apple CarPlay and Android Auto
Over-the-Air (OTA) updates
Telematics and cloud services
Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.
Communication Networks & Connectivity
Analyze vehicle communication issues involving:
CAN
CAN FD
Ethernet
LIN
SOME/IP
DoIP
Diagnostic communication protocols
Support investigation of communication between:
Head Unit
Telematics Control Unit (TCU)
Instrument Cluster
Gateway Modules
Mobile Devices
Backend Cloud Services
Diagnostics & Log Analysis
Perform diagnostic activities using OEM and industry-standard tools.
Analyze:
DTCs
CAN logs
Network traces
Android logcat files
QNX system logs
Crash dumps
Performance traces
Support UDS and DoIP diagnostic activities.
Validate software fixes and corrective actions.
Cross-Functional Collaboration
Coordinate with:
Software development teams
System architects
Integration teams
Validation teams
Suppliers
Program management
Connectivity and cloud teams
Ensure clear communication of issue status, technical findings, and risk assessments.
Continuous Improvement
Develop troubleshooting guides and triage procedures.
Improve issue detection and diagnosis efficiency.
Support lessons learned and root cause prevention activities.
Contribute to quality and reliability improvements across infotainment programs.
Required QualificationsEducation
Bachelor's Degree in:
Electrical Engineering
Computer Engineering
Computer Science
Software Engineering
Related technical discipline
Experience
3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
Experience with automotive development processes and issue tracking systems.
Technical SkillsInfotainment Platforms
QNX
Android Automotive OS
Embedded Linux (preferred)
Vehicle infotainment architectures
Automotive Communications
CAN
CAN FD
Ethernet
LIN
UDS
DoIP
SOME/IP
Diagnostic & Analysis Tools
CANoe
CANalyzer
Vehicle Spy
Wireshark
ADB
Android Logcat
Jira
Confluence
Connectivity & Networking
TCP/IP
Wi-Fi
Bluetooth
Cellular communication
Cloud-connected services
Internet communication protocols
Troubleshooting Techniques
Root Cause Analysis (RCA)
5 Why Analysis
Fault Isolation
Problem Reproduction
Log Analysis
Failure Mode Investigation
Data Correlation Techniques
Systems-Level Debugging
Software Knowledge
Embedded software architecture
Middleware concepts
Application lifecycle management
Software integration processes
Release management principles
Preferred Qualifications
Experience with Client infotainment platforms.
Knowledge of Android Automotive application framework.
Experience with QNX SDP environment.
Knowledge of OTA update systems.
Experience with cybersecurity concepts in connected vehicles.
Understanding of telematics and connected services architecture.
Familiarity with Agile development methodologies.
Experience supporting vehicle launches.
Key Competencies
Strong analytical and problem-solving skills.
Ability to rapidly assess technical issues and determine ownership.
Excellent troubleshooting and debugging capabilities.
Strong communication and cross-functional collaboration skills.
Ability to manage multiple high-priority issues simultaneously.
Customer-focused mindset.
Ability to work in fast-paced automotive development environments.
Success Metrics
Reduction in issue triage cycle time.
Accurate assignment of defects to responsible teams.
Improved root cause identification efficiency.
Support of successful vehicle program launches.
Reduction in recurring infotainment quality issues.
Timely closure of critical software and integration defects.
