Salary: $63.97 - $77.34 Hourly
Location : King County Metro South Training - 3401 S Norfolk St Seattle WA 98118, WA
Job Type: Term-Ltd
Job Number: 2025RSH25250
Department: MTD - Metro Transit
Division: Bus Operations
Opening Date: 07/06/2026
Closing Date: 7/19/2026 4:00 PM Pacific
FLSA: Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week

Summary
Metro Transit is seeking an Instructional Design Team Lead to lead the design, development, and continuous improvement of training programs supporting the Bus Operations Division.

This role is responsible for supervising a team of Instructional Designers who develop and maintain critical learning programs for bus operators and first-line supervisors.

The Instructional Design Team Lead will provide leadership and hands-on-oversight ensuring training solutions are aligned with operational needs, safety standards, equity principles, and organizational performance goals. The role also partners with the Training Superintendent to establish data governance practices, key performance indicators (KPIs), and measurement frameworks that measure training effectiveness, workforce readiness, and business impact.

This position also serves as a key project manager for Bus Operations training initiatives and special projects, ensuring work is delivered on time, within scope, and at a high standard of instructional quality.

The ideal candidate is a strong people leader who thrives in a fast-paced operational environment, can manage competing priorities, and is skilled in coaching teams, building trust, and fostering collaboration across diverse stakeholders.

Job Duties
Key Responsibilities

Team Leadership & Supervision

• Lead, supervise, and develop a team of Instructional Designers.
• Assign, prioritize, and review instructional design and development work
• Provide coaching, feedback, and professional development support

Project Management

• Lead project management and continuous improvement efforts for Bus Operations training
• Serve as project manager for training initiatives and special projects
• Develop and maintain project plans, timelines, deliverables, and data-driven reporting tools/dashboards to track project health, resource utilization, and velocity.
• Ensure training initiatives are delivered on time, within scope, and aligned with priorities

Instructional Design & Learning Strategy

• Oversee the design and development of high-impact learning solutions (Instructor-led Training, eLearning, blended, microlearning)
• Ensure consistency and quality across instructional design outputs
• Align training programs with organizational and operational performance goals by mapping learning objectives to operational data trends (e.g., safety incident rates, compliance logs, operational efficiency metrics).

Partnership and Engagement

• Collaborate with operations leaders, Subject-Matter-Experts, instructors, labor partners, and others within the Metro Transit Department.
• Serve as a bridge between field operations and training execution

Program Evaluation & Continuous Improvement

• Evaluate effectiveness of training programs using quantitative and qualitative data, user feedback, and operational performance outcomes.
• Design and implement continuous evaluation frameworks (e.g., Kirkpatrick levels of evaluation) and leverage modern learning analytics tools to measure behavior change and business impact.
• Identify skill gaps in workforce development through data-driven training needs analysis (TNA) and recommend targeted solutions.

Systems, Standards & Compliance

• Develop and maintain instructional design standards, templates, and workflows
• Support accessibility, compliance, and regulatory training requirements
• Ensure alignment with agency policies and best practices

Licensing, Certifications, and Other Requirements
• Washington State Driver's License or the ability to travel throughout the county in a timely fashion.
Experience, Qualifications, Knowledge, Skills

To be considered for this position, applicants must possess the following MINIMUM QUALIFICATIONS:

• Minimum of 2 years of experience designing and leading end-to-end learning programs (not just course development)
• Strong analytical skills with experience analyzing, and synthesizing learning data to measure training efficacy, predict workforce performance gaps, and drive iterative curriculum improvements
• Strong project and program management skills, including managing multiple priorities and deadlines
• Experience building effective relationships across operational teams, leadership, and labor stakeholders using equity-centered practices
• Knowledge of learning science including adult learning theory and instructional design models (ADDIE, SAM, workflow learning)
• Experience in curriculum development, learning pathways, and performance-based learning design
• Experience with eLearning tools (e.g., Articulate 360, Camtasia), LMS platforms, and visual/learning design principles
• Ability to conduct needs analysis and align learning solutions to organizational performance goals

Highly Competitive Candidates will bring these DESIRED QUALIFICATIONS:

• Experience leading learning strategy of a large organization
• Advanced proficiency in instructional design, learning technologies, and LMS ecosystems
• Proven ability to drive measurable performance improvement through learning interventions
• Experience implementing modern learning analytics infrastructure, such as, Learning Experience Platform (LXP) or advanced LMS data integration.

Supplemental Information

WORK LOCATION AND ENVIRONMENT
The work schedule is normally a day shift, Monday through Friday.
This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible for overtime.
Primary Location: Bus Operations Training Facility, 3401 S Norfolk St, Seattle

Union/Class/Grade
Protec 17/243403/62

TO APPLY:

The following application materials are required:
• An online King County application, updated with all relevant work history going back 10 years (or more, if necessary to include all relevant work experience), with all duties, dates of employment, and reasons for leaving explained clearly.
• Complete all supplemental questions within the application.
• A cover letter no longer than 1 page that answers "Please describe your experience and qualifications that position you as an ideal candidate for the Instructional Design Lead."
• One (1) sample of your work pertaining to Instructional Design.

Only 1 piece of work will be considered. Any additional attachments will not be considered.

SELECTION PROCESS

Applicants meeting the posted qualifications will be screened based on clarity, completeness, and competitiveness of their application materials. The most competitive applicants may be invited to participate in one or more panel interviews. Final hiring decisions may consider both your overall interview results and your application materials. Employment offers and start dates will be finalized only after the selected candidate has successfully completed all pre-employment requirements, which may include reference checks, and/or a King County Personnel Record Review. The employment history detailed in your application must validate and support your responses within the supplemental questions and attachments. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. Applications submitted without the required application materials listed above may be deemed incomplete and removed from consideration.