General Motors

LMS Operations & Data Strategist

General Motors • $70K — $95K *
Warren, MI 48089Hybrid
Education, Government & Non-Profit
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Instructional Design, Education, Business Administration, or related field; Associates degree with 5+ years experience considered.
  • 3+ years in learning operations, LMS administration, or training data analysis.
  • Proficient in Corporate Required Training and compliance in a regulated setting.
  • Skilled in report-building and data analytics for decision-making.
  • Advanced Microsoft Office skills, particularly in Excel functionalities like PivotTables and VLOOKUP.
  • Strong project management skills with the ability to manage multiple priorities.

Responsibilities

  • Lead global LMS operations to ensure effectiveness and compliance.
  • Troubleshoot complex LMS issues across various domains.
  • Manage support tickets providing Tier 2 advanced support including thorough resolution.
  • Oversee Corporate Required Training operations ensuring accurate tracking and readiness.
  • Collaborate with Legal and HR to meet compliance and governance requirements.
  • Analyze data to identify trends and improve processes.
  • Develop dashboards and reports to support compliance and business decisions.

Benefits

  • Hybrid work arrangement requiring on-site presence three times a week.
  • Opportunity to work with cross-functional teams globally.
  • Engage in a role that directly impacts learning and training outcomes.
  • Access to a dynamic and fast-paced work environment.
Full Job Description

Job Description

The LMS Operations & Data Strategist supports GM Learning globally by leading learning operations, data analysis, compliance governance, and cross-functional collaboration. This role optimizes the processes, reporting, and data integrations that support the Learning Management System (LMS) and related technologies.

This role partners with Global HR Talent Management, IT, country stakeholders, functional learning leaders, shared service centers, and other enterprise teams. The LMS Operations and Data Strategist translates business needs, compliance requirements, and learning data into scalable solutions that improve learner experience, training record accuracy, Corporate Required Training governance, and decision-making.

Success in this role requires strong analytical skills, operational discipline, sound judgment, and the ability to work effectively in a fast-paced, high-volume environment.

What You'll Do:

  • Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.
  • Troubleshoot and resolve complex LMS issues across learner access, training status, content, reporting, and data integrity.
  • Manage support tickets and provide advanced Tier 2 support, including root cause analysis and timely resolution.
  • Oversee Corporate Required Training (CRT) operations, including assignments, launch readiness, tracking, escalations, and record accuracy.
  • Partner with Legal, HR, and business stakeholders to ensure learning programs meet compliance, governance, and documentation requirements.
  • Serve as a key contact for stakeholders and learning partners to align priorities, timelines, and issue resolution.
  • Analyze learner, training, and integration data to identify trends, risks, root causes, and improvement opportunities.
  • Develop and maintain dashboards, reports, and metrics that support compliance and business decisions.
  • Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
  • Support the learning technology roadmap by identifying operational impacts, integration needs, and process improvements.
  • Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, SMEs, vendors, and stakeholders.
  • Support course administration for assigned business functions, including creation, maintenance, reporting, and learner support.
  • Manage ILM documents and guide teams on file storage, retention, and governance.
  • Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.
  • Support audit readiness through documentation review, evidence collection, and follow-up on training compliance and records.
  • Deliver strong customer service, accountability, and collaboration across global business functions in support of GBS service excellence.

Your Skills & Abilities (Required Qualifications):

Educational Background: Bachelor’s degree in Instructional Design, Education, Business Administration or related field, or an Associates degree with 5+ years of relevant experience.

Experience:

  • 3+ years of experience in learning operations, LMS administration, training data analysis, reporting, or a related field.

  • Experience supporting global LMS operations, data analysis, project delivery, and learning measurement.

  • Experience with Corporate Required Training, compliance tracking, audit readiness, and governance in a regulated environment.

  • Ability to build reports, dashboards, and analytics that support decision-making.

  • Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging.

  • Experience managing complex projects involving learner, training, business, country, or group data integrations.

  • Strong project management skills with the ability to manage multiple priorities and deadlines.

  • Experience creating standard work, best practices, and governance processes that improve learning operations.

  • Experience partnering with Legal, HR, business functions, shared services, and learning stakeholders.

  • Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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