What You'll Do:As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.
Day to day, you will:
- Monitor the production trading environment and respond to alerts in real time.
- Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
- Deploy and configure proprietary and third-party trading applications.
- Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
- Assist with risk and compliance reporting.
- Occasional handling of datacenter and trading desk hardware.
- Write scripts to automate repetitive workflows and accelerate your own troubleshooting.
- Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.
Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.
What You'll Need:- 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.
- Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.
- Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.
- Working knowledge of SQL for querying trade, position, and reference data during investigations.
- Familiarity with data formats like JSON, XML, and Parquet.
- Familiarity with current code generation AI tools.
- A track record of troubleshooting application and OS-level issues calmly under pressure.
- Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.
- Detail-oriented, with a strong bias toward documentation and repeatable process.
- Ability to manage shifting priorities in a fast-moving environment.
- Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.
- Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.
Preferred (We'll Train the Right Person):- Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.
- Hands-on experience interfacing with exchanges and clearing firms.
- Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).
- Exposure to observability tooling and incident-management practices.
Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.What You'll Get- Competitive salaries and performance bonuses
- Top-tier medical and dental coverage
- Relocation assistance packages
- Generous vacation policy
- Training opportunities and continuing education
- Catered lunch, snacks, and beverages
- Group outings and company parties
- Casual dress environment
Salary range- $87,500-145,000
- Senior-level candidates will be eligible for a base salary of $145,000-177,500
- This position is also eligible for an annual discretionary bonus.
