TikTok

TikTok Shop - Product Manager, Aftersales

TikTok$176K — $296K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher.
  • Over 5 years of experience in customer products.
  • Previous role as a product manager or product developer.
  • Strong communication and data-driven decision-making skills.
  • Ability to collaborate with cross-functional teams and adapt product strategies.

Responsibilities

  • Lead the product roadmap and design strategies for customer shopping experiences.
  • Manage daily team operations and coordinate with key stakeholders.
  • Develop innovative product solutions to enhance user engagement.
  • Analyze user feedback and data to inform product decisions.
  • Define localized shopping experiences in collaboration with various teams.

Benefits

  • Medical, dental, and vision insurance from day one.
  • 401(k) savings plan with company match.
  • Paid parental leave and disability coverage.
  • Paid holidays, sick days, and personal time.
  • Well-being benefits to support employee health and morale.
Full Job Description
Responsibilities

We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for TikTok Shopping in North America regions. Responsibilities:
• Be responsible for product roadmap and product strategy design and providing TikTok users with great shopping experience and product solution.
• Be responsible for daily team management and cooperation with key stakeholders.

Qualifications

Minimum Qualifications
• Bachelor's degree or above.
• 3+ years work experience in customer products.
• Experience as a product manager or product developer.
• Excellent communication skills, data driven ability, and be able to flexibly adjust strategies in complex situations.
• Collaborate with cross function teams to define business strategy and product roadmap; provide localized shopping experience. Preferred Qualifications
• Have a good understanding of e-commerce platforms, business and customers, and the ability to understand the new business models.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $176320 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is a social media app that allows users to create and share short videos. The app was launched in 2016 by Chinese tech company ByteDance. TikTok has become one of the most popular social media apps in the world, with over 1 billion active users. The app has been downloaded over 2 billion times worldwide. TikTok has faced controversy over its data privacy practices and its potential ties to the Chinese government. In 2020, the app faced a potential ban in the United States, but a deal was reached with Oracle and Walmart to create a new company called TikTok Global.
Learn more about TikTok
Size
1,750 employees
Industry
Founded
2012

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