Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts, and supplies to industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration. We are seeking a skilled individual for our TSM position for our Phoenix, AZ area. The TSM is responsible for planning, organizing, maintaining, developing, and growing a volume driven and profitable base up to approximately 50 target and core dealers. Ensure that each member of the dealer base is completely aware of the features and benefits of COD products and services and that each A Plus Dealer completely understands the contents and purpose of the A Plus Dealer Manual and program.
Responsibilities may include:- Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
- Target and sign-up Dealers within assigned territory including A Plus Dealers.
- Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts.
- Maintain and improve sales revenue and gross margin.
- Maintain an accurate call history within the CRM system.
- Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.
- As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
- Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
- Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
- Periodically reach out to customers to determine satisfaction with the organization, products, and services
- Monitor competitive activity and trends within territory.
- Expand the knowledge base of the company's products and features.
- Understand and follow work instructions, operating procedures, and company policies.
- Perform additional duties when requested.
Nature & Scope: - Applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manages projects and processes while working independently and with limited supervision
- Coaches and reviews the work of lower-level professionals
- Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills: - Proficient sales ability with the ability to build and action a robust sale plan
- Excellent communication and presentation skills; both verbal and written
- Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
- Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sale plan
- Strong organizational and multi-tasking and time management skills
- Ability to focus and high level of attention to detail.
- Ability to read and interpret construction documents and drawings/plans.
- Knowledge of HVAC products, services, customers, and market trends
- Demonstrates discernment and sound judgment.
- Self-motivated with the ability to work autonomously with minimal supervision
- Ability to apply good judgement, strong work ethics and integrity on the job.
Experience: - Minimum 5 years of sales experience, preferably within the HVAC industry.
Education: - High School Diploma or GED equivalent
- College degree preferred
Physical Requirements/Work Environment: - Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel is required - up to 60% (most travel is within assigned region)
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
