American Express

Tele Growth Manager, GMNS (AIA)

American Express • $100K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in account management, consultative sales, or business development.
  • Strong consultative selling and relationship management skills.
  • Ability to identify client needs and convert them into actionable opportunities.
  • Excellent communication, negotiation, and presentation skills.
  • Competent in managing multiple priorities in a complex environment.

Responsibilities

  • Drive portfolio growth with B2B payment solutions and value-added services.
  • Identify and execute opportunities to increase client engagement and deliver business value.
  • Lead consultative sales conversations to align American Express capabilities with client needs.
  • Quickly respond to growth triggers and leverage insights for commercial outcomes.
  • Secure Payment Decisioning opportunities by demonstrating client value.
  • Maintain a pipeline of growth opportunities and execute strategic account plans.
  • Develop specific value propositions for accounts to meet objectives.

Benefits

  • Competitive base salary along with bonus incentives.
  • 6% company match on retirement savings plan.
  • Comprehensive health insurance including medical, dental, and vision.
  • Flexible working arrangements with a hybrid model.
  • 20+ weeks of paid parental leave for all parents.
  • Free access to on-site wellness centers in select locations.
  • Career development and training opportunities.
Full Job Description
Job Description

Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and manages relationships with millions of merchants around the world who welcome our payment products. The Centralized Phone Group sits within GMNS and is a Growth team responsible for building unique experiences for merchants through effective business development, providing best-in-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.

The Tele Growth Manager leverages inside sales skills to retain and grow prioritized merchants. This position is responsible for proactively reaching out to customers to uncover DBV growth opportunities, expand enterprise partnerships and grow spend.

Responsibilities

Business Growth and Opportunity Development:
  • Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
  • Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
  • Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities.
  • Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes.
  • Secure Payment Decisioning (PD) opportunities when appropriate by effectively positioning American Express solutions and demonstrating client value.
  • Maintain a robust pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
  • Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
  • Use consultative selling skills to build trust and develop long-term partnerships
  • Identify key client opportunities and handle client escalations, as needed
  • Navigate the sales cycle with appropriate follow ups to realize new incremental DBV from identified opportunities


Compliance:
  • Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements


Qualifications

Required:
  • 5+ years of experience in account management, client management, consultative sales, business development, or related commercial roles.
  • Strong consultative selling and relationship management skills with demonstrated success driving business growth.
  • Ability to identify client needs and translate them into actionable business opportunities.
  • Strong communication, negotiation, presentation, and influencing skills.
  • Ability to manage multiple priorities and drive outcomes in a complex environment.
  • Hybrid - Phoenix


Preferred:
  • Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
  • Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
  • Experience in a cold-calling environment a plus.
  • Experience commercializing value-added products and service
  • Experience collaborating across matrixed organizations.
  • Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
  • Proven ability to build and manage senior-level client relationships.
  • Bachelor's degree preferred.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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