JP Morgan Chase & Co.

Technology Support I - AI

JP Morgan Chase & Co.$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3+ years troubleshooting IT services experience
  • Knowledgeable in large-scale application/infrastructure environments (on-premises and public cloud)
  • Proficient in Python and Java, with SQL/MySQL database skills
  • Familiar with observability tools like Splunk and Grafana
  • Experience using AI technologies for production workflow support
  • Ability to validate AI recommendations before execution
  • Exposure to ITIL framework processes

Responsibilities

  • Deliver end-to-end application and infrastructure services to support business operations
  • Maintain systems to ensure operational stability and availability
  • Monitor production environments and address issues using observability tools
  • Implement enterprise AI capabilities for incident triage and data handling
  • Employ AI-assisted practices to identify and remediate recurring issues
  • Communicate escalated issues and provide solutions to stakeholders
  • Analyze trends to manage incidents and problems across technology systems

Benefits

  • Opportunities for professional development and continuous improvement
  • Work in a globally recognized institution with diverse operations
  • Engage in innovative technology solutions
  • Collaborate with experts across the financial services industry
  • Exposure to cutting-edge AI and cloud technologies
Full Job Description
As a Technology Support team member in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production issues interruptions for all internally and externally developed systems, leading to a seamless stakeholders experience.

Job Responsibilities
  • Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
  • Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
  • Monitor production environments for anomalies and address issues using standard observability tools.
  • Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
  • Apply reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
  • Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management across full-stack technology systems, applications, and infrastructure.
    Required Qualifications, Capabilities, and Skills
  • Experience troubleshooting, resolving, and maintaining information technology services (2-3+ years depending on level).
  • Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and public cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP).
  • Proficiency in scripting and programming (Python, Java) and database systems (SQL/MySQL; Oracle SQL/PLSQL a plus).
  • Experience with observability and monitoring tools (Splunk and/or Geneos, Grafana, Dynatrace).
  • Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
  • Exposure to various framework processes like ITIL.
    Preferred Qualifications, Capabilities, and Skills
  • Hands-on experience providing technology/production support using enterprise-authorized AI capabilities - e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity.
  • Experience with general-purpose programming languages and/or automation scripting.
  • Working understanding of public cloud; exposure to AWS Cloud and Kafka is a plus.
  • AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience
  • Familiarity with Linux environments.


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Information Technology Jobs

Find similar Technology Support I - AI jobs: