Job title - Technical Writer - Security Products
Location - On-site 3x per week
- 400 E Tasman Dr, San Jose, CA 95134, United States (Or)
- Research Triangle Park, NC 27709
Duration - long-term
Summary: Our technical communications team seeks an experienced technical writer with a strong background in security documentation for networking products. The successful candidate will create clear, comprehensive, and user-friendly technical content, including installation guides, release notes, and user content for a range of networking security products.
This role requires close collaboration with engineering teams. Candidates should be comfortable working in lab environments and interpreting technical data.
Responsibilities: - Develop and maintain detailed end-user documentation for security products.
- Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.
- Create installation guides, release notes, and other user content.
- Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).
- Edit and update existing documentation to reflect product updates and new features.
- Follow company standards and templates for technical writing and documentation.
Qualifications: - Bachelor's degree in Technical Communication, Engineering, Computer Science, or a related field.
- Proven experience writing security documentation for networking products (minimum 4 years preferred).
- Excellent written and verbal communication skills.
- Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
- Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
- Experience with project management and issue-tracking platforms like Atlassian Jira.
- Experience working in cross-functional technical teams.
- Experience with content management systems like Adobe Experience Manager or similar.
