THE ROLEAs a
Technical Writer within the PEAK team, you will champion the clarity and usability of technical content across Everpure's global Customer Experience (CX) ecosystem. You will bridge the gap between engineering complexity and user understanding by partnering with product managers, solutions experts, and engineers to turn intricate technical data into intuitive documentation. By designing high-quality guides and managing structured content frameworks, your work directly enhances supportability and empowers global technical teams to resolve customer needs efficiently. This individual contributor role sets the standard for how Everpure communicates technical solutions to a global audience.
WHAT YOU'LL DO- Architect High-Impact Technical Content: Author, structure, and maintain clear, user-friendly documentation-including technical specifications, best practices, supportability guides, and process enablement assets-to accelerate issue resolution for global support teams.
- Manage Structured Content Ecosystems: Own the development and integrity of the Darwin Information Typing Architecture (DITA) architecture, managing maps, topics, keyrefs, version control, and content reuse libraries to ensure data accuracy and seamless content rendering.
- Drive Cross-Functional Content Strategy: Collaborate consultatively with subject matter experts, engineers, and learning development professionals to align training curricula with documentation and apply information design principles that match the learner's context.
- Establish Documentation Excellence: Create, govern, and audit templates, style guides, and grammatical standards across WYSIWYG, XML, and ServiceNow platforms to ensure a consistent, professional voice and rapid support for content enhancements.
WHAT YOU BRING- Experience: 5 years experience of technical writing experience
- Technical Content Orchestration: Demonstrated experience transforming highly complex technology or engineering concepts into clear, concise documentation for a global audience using WYSIWYG editors, XML authoring tools, and ServiceNow.
- DITA Ecosystem Expertise: Practical capability in creating structured content, managing content reuse libraries, troubleshooting XML validation errors, and guiding team members on DITA best practices and version control.
- Consultative Communication & Relationship Building: Strong interpersonal, listening, and editing skills to effectively interview engineering experts, research technical accuracy in hands-on labs, and align content with broader business strategies.
- Agile Project Execution: Exceptional time management and a quality-driven mindset to independently manage multiple documentation projects simultaneously in a fast-paced environment where customer satisfaction is paramount.
Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
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