Thermo Fisher Scientific

Technical Support Specialist

Thermo Fisher Scientific$75K — $95K *
US-AnywhereRemote in Georgia, US
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Advanced Degree plus 6 years or Bachelor's Degree plus 8 years in technical support or engineering role
  • Comprehensive knowledge in Gas Chromatography
  • Strong troubleshooting skills in electronics, mechanics, vacuum systems, and software
  • Excellent written and verbal communication skills in English
  • Proficiency with remote support tools and digital technologies
  • Experience with quality systems and regulatory compliance
  • Demonstrated project leadership and success in customer relationship management

Responsibilities

  • Provide advanced technical expertise and leadership in electron microscopy support
  • Resolve complex technical issues for high-performance analytical systems
  • Collaborate with global teams to ensure optimal system performance
  • Serve as a technical liaison between field service, R&D, and operations engineering
  • Contribute to new product introductions and development of technical documentation
  • Implement continuous improvement initiatives in technical support
  • Support technologies that facilitate scientific discoveries

Benefits

  • Work remotely and on-site in a collaborative office environment
  • Engage in continuous improvement initiatives
  • Opportunity to work with cutting-edge scientific instrumentation
  • Contribute to meaningful technologies that improve global health and safety
  • Support and develop team members in a dynamic work setting
  • International travel opportunity with valid passport requirement
Full Job Description
Work Schedule
First Shift (Days)

Environmental Conditions
Office

Job Description

DESCRIPTION:
As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical support, service, or engineering role with complex analytical or scientific instrumentation
• Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
• Comprehensive knowledge in Gas Chromatography.
• Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software
• Excellent communication abilities in English, both written and verbal
• Demonstrated project leadership and ability to complete technical initiatives
• Demonstrated success in customer relationship management
• Strong problem-solving capabilities using structured methodologies
• Ability to work independently while collaborating effectively across global teams
• Proficiency with remote support tools and digital technologies
• Valid passport and willingness to travel 5% of time.
• Experience with quality systems and regulatory compliance
• Ability to manage multiple priorities
• Experience supporting and developing team members
• Experience with continuous improvement methodologies
• Additional language skills are an asset

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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