ABB Ltd

Technical Support Specialist MV Drives

ABB Ltd • $75K — $95K *
Edmonton, AB T5A 0A1In-Person
Energy & Utilities
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Electrical Engineering degree or Electronics college diploma with over 10 years of experience in Medium Voltage Variable Speed Drives (VSD)
  • Strong understanding of Canadian VSD systems, including Switchgear and Transformers; experience in heavy industries is beneficial
  • Bilingual in French and English, with proficiency in Microsoft Office; knowledge of Microsoft Power Platform preferred
  • Demonstrated initiative, problem-solving skills, and strong ownership mentality
  • Ability to adapt to and support complex technical environments with professionalism

Responsibilities

  • Serve as the technical expert for MV VFD systems in Canada, guiding all project phases
  • Provide comprehensive technical support throughout the project life cycle to enhance customer satisfaction
  • Develop and implement tailored solutions based on customer needs for performance and quality
  • Tackle complex VFD challenges with innovative solutions through collaboration with teams
  • Analyze market trends and manage technical specifications to inform product development and cost-reduction
  • Create market communication materials and assist in launching new offerings
  • Train and mentor internal teams, ensuring resource availability for technical knowledge sharing
  • Support sales through technical presentations and interactions at customer meetings and trade shows

Benefits

  • Empowerment to take initiative and lead with confidence
  • Opportunities for continuous learning and professional growth
  • Support tailored to individual career goals
  • Contribution to meaningful work and larger organizational goals
  • Commitment to an inclusive and diverse workplace, with policies aligning to Employment Equity
Full Job Description


This Position reports to:
Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.


Qualifications
  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

About ABB Ltd

ABB Ltd is a Swiss multinational corporation that specializes in electrical equipment. The company was founded in 1988 and is headquartered in Zurich, Switzerland. ABB operates in a variety of industries, including power generation, transmission, and distribution, as well as automation and robotics. The company's products and services are used in a range of applications, from electric vehicles to renewable energy systems. ABB has a global presence, with operations in more than 100 countries. The company is committed to sustainability and has set ambitious targets for reducing its environmental impact.
Learn more about ABB Ltd
Size
104,400 employees
Market Cap
$59.8 billion
Industry
Manufacturing & Automotive
Net Income
$5.1 billion
Founded
1988
5 Year Trend
+3%
Revenue
$26.1 billion
NASDAQ
ABB
* Ladders Estimates

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