Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing- You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For- 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency - strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Ability to chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution - documenting common patterns and building tooling for diagnosing issues.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS.
- Startup experience.
Additional Job detailsThe base salary range for this position is $90k - $115k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.
Benefits For Our Full-Time Employees:- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
