Technical Services Manager

Heidelberg Materials

$86K — $115K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Expertise in cement manufacturing, concrete technology, or related fields.
  • Ability to analyze and solve complex technical challenges.
  • Strong interpersonal skills for relationship building and communication.
  • Experience influencing and leading technical projects with diverse stakeholders.
  • Dedication to safety, quality, and customer service.

Responsibilities

  • Lead initiatives to enhance cement performance and customer satisfaction.
  • Collaborate with customers and teams to drive product applications.
  • Analyze product data and recommend improvements to optimize outcomes.
  • Serve as a technical expert, providing training and guidance.
  • Support product development and identify market growth opportunities.

Benefits

  • Participation in an annual incentive plan.
  • 401(k) retirement plan with contributions and matching.
  • Comprehensive medical, dental, and vision insurance.
  • Flexible spending accounts and health savings accounts.
  • Short- and long-term disability and life insurance coverage.
  • Paid time off including vacation, sick leave, and holidays.
Full Job Description
Line of Business: Cement & White

Pay Range: $86,850.00 – $115,796.66

What You'll Be Doing

  • Lead technical support initiatives that optimize cement performance, quality, and customer satisfaction.
  • Partner with customers, sales teams, and operations to identify solutions and drive successful product applications.
  • Analyze product performance data and provide recommendations that improve manufacturing and customer outcomes.
  • Serve as a technical subject matter expert, delivering training, presentations, and guidance to internal and external stakeholders.
  • Collaborate across functions to support product development, continuous improvement, and market growth opportunities.

What Are We Looking For

  • Demonstrated expertise in cement manufacturing, concrete technology, construction materials, or related technical disciplines.
  • Strong ability to analyze complex technical challenges and develop practical, customer-focused solutions.
  • Effective communication and relationship-building skills with customers, commercial teams, and operational partners.
  • Capability to influence, collaborate, and lead technical projects across multiple stakeholders and locations.
  • Commitment to safety, quality, continuous improvement, and delivering exceptional customer service.

Work Environment

  • Primarily field and office-based role with regular travel to customer sites, plants, laboratories, and industry events.
  • Frequent interaction with customers, operations, technical teams, and commercial stakeholders.
  • May require work in industrial environments, including manufacturing facilities, with appropriate safety equipment and procedures.
  • Flexible schedule may be required to support customer needs, operational priorities, and project deadlines.

What We Offer

  • Competitive base salary, $86,850 to $115,797, and participation in our annual incentive plan.
  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
  • Highly competitive benefits programs, including:
    • Medical, Dental, and Vision along with Prescription Drug Benefits
    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
    • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

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