EXL Service

Technical Program Manager

EXL Service$120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in CS, Information Systems, Engineering, or equivalent; 8+ years in Technical Program Management or IT Governance.
  • Experience managing programs in regulated industries with HIPAA, SOC 2, GDPR requirements.
  • AWS technical fluency across data, security, and governance stack; strong governance frameworks and compliance processes.
  • Excellent communication skills to translate technical information for executives.

Responsibilities

  • Own end-to-end program delivery for multi-workstream data initiatives.
  • Design masking, tokenization, and anonymization pipelines for production environments.
  • Facilitate cross-functional alignment with Engineering, Security, Legal, Privacy, and Compliance teams.
  • Manage logs and escalate issues proactively, driving operational readiness.
  • Produce executive status reports, governance dashboards, and compliance scorecards.
  • Lead Clean Rooms program execution and cross-org data sharing compliance.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for training and professional development.
  • Flexible working hours and remote work options.
Full Job Description
Job Description

Position Summary

The Technical Program Manager drives end-to-end delivery of complex, cross-functional data and technology initiatives within a governance-first cloud environment. This role is the owner for program execution, risk management, compliance coordination, and stakeholder alignment across Engineering, Security, Legal, Privacy, and Compliance. TPM establishes and operates the governance operating model, ensuring every workstream adheres to regulatory requirements, enterprise security standards, and data governance policies.

Responsibilities

Key Responsibilities:
  • Own end-to-end program delivery for multi-workstream data initiatives with critical path analysis, dependency mapping, and resource allocation.
  • Design masking, tokenization, and anonymization pipelines for production environments. Enforce governance via CloudFormation/Terraform with security review.
  • Facilitate cross-functional alignment across Engineering, Security, Legal, Privacy, Compliance, and Business stakeholders with structured decision logs and action tracking.
  • Manage logs with proactive escalation; drive operational readiness including runbooks, incident management, and production readiness reviews.
  • Produce executive status reports, governance dashboards, and compliance scorecards. Coordinate changes across Engineering team and do post-deployment validation.
  • Leading Clean Rooms program execution, partner onboarding, privacy-preserving collaboration design, analysis rule governance, and cross-org data sharing compliance.


Qualifications

Qualifications Required:
  • Bachelor's degree in CS, Information Systems, Engineering, or equivalent; 8+ years in Technical Program Management or IT Governance.
  • Demonstrated experience managing programs in regulated industries with active HIPAA, SOC 2, GDPR requirements.
  • Strong AWS technical fluency across the data, security, and governance stack. Proven track record establishing governance frameworks and compliance processes.
  • Excellent communication skills; ability to translate technical complexity into executive-level narratives.


Preferred:
  • AWS certifications (Cloud Practitioner, Solutions Architect, Security Specialty).
  • Professional certifications (PMP, SAFe).
  • Experience with data governance tools.
  • Experience driving compliance programs in the Sports & Gaming industry.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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