SpotOn

Technical Hardware Product Manager

SpotOn$170K — $195K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of product management experience in restaurant hardware or consumer hardware
  • Strong grasp of the hardware lifecycle from prototype to general availability
  • Ability to lead technical discussions and align customer outcomes
  • Detail-oriented with strong stakeholder coordination skills
  • Proven influence over C-level decision-making
  • Metrics-driven approach to inform decision-making
  • Capability to manage multiple projects in an iterative process
  • Customer-centric mindset with knowledge of their interactions with products
  • Restaurant experience, particularly working in a restaurant, is a plus

Responsibilities

  • Lead product strategy for new and existing hardware at SpotOn
  • Manage and adjust the hardware product roadmap based on client and business needs
  • Engage with cross-functional teams to prioritize and rationalize functionality requests
  • Analyze market trends and competition to ensure a competitive edge
  • Coordinate with engineering to test new hardware and utilize data for informed choices
  • Build and nurture relationships with key business and brand stakeholders
  • Collaborate on product positioning with marketing and other stakeholders

Benefits

  • Comprehensive Medical, Dental and Vision Insurance
  • 401k plan with company matching
  • Restricted Stock Units (RSUs)
  • Paid vacation along with 10 company holidays and sick leave
  • Volunteer time off and support for community involvement
  • Monthly stipends for cell phone and internet expenses
  • Annual tuition reimbursement up to $2,000 for professional development
Full Job Description
Technical Hardware Product Manager

We're looking for an experienced Technical Product Manager who is passionate about Restaurants, building innovative hardware products, and impacting the 15 Million people who live and work in the restaurant space. This Technical Product Manager will work closely with our Customer Success team, Engineering, Design, Marketing, and Sales teams to deliver a world class suite of hardware at the heart of every restaurant.

You will:
  • Lead the product strategy for SpotOn both new hardware and improving current hardware in the field
  • Manage the hardwareproduct roadmap, making strategic adjustments as needed based on client needs, data, and business priority.
  • Work with multiple cross-functional teams to elicit, understand, rationalize, and prioritize requests for new functionality.
  • Assess market competition, client preferences, emerging technologies, and industry trends to identify what is needed to maintain a competitive advantage and sustained growth.
  • Partner with engineering to test new devices and leverage telemetry and data to inform decisions.
  • Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product.
  • Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications:
  • 4+ years of relevant product management experience with restaurant hardware or consumer hardware
  • Strong understanding of the hardware lifecycle from prototype to general availability.
  • Ability to facilitate technical hardware discussions, customer outcome discussions, and how the two come together.
  • Exceptional attention to detail and ability to coordinate with stakeholders including individual contributors and external partners. Can competently navigate chaos, lead without authority, and drive best-informed decisions in the absence of perfect information.
  • Ability to influence C-level and help drive well informed decisions.
  • A metrics-driven work style that leverages data to make informed decisions.
  • An ability to manage multiple projects in an iterative process.
  • Ability to put yourself in the customer's shoes to understand their needs and how they interact with our products.
  • Past restaurant experience, especially working in a restaurant, is a serious plus


Compensation:
  • Our base pay range starts at $170,000 -$195,000 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address ([redacted].com). If something seems suspicious, please contact us at [redacted].

About SpotOn

SpotOn Transact, LLC is a cutting-edge payments and software company redefining the merchant services industry. SpotOn brings together payment processing with solutions that empower clients to enhance how they run their business. SpotOn offers a suite of products and services for small and medium-sized businesses including payments, point-of-sale, custom websites, appointments, marketing, reviews, analytics and loyalty, enabling merchants to run their businesses more efficiently. SpotOn was founded in 2017 and is headquartered in San Francisco, California.
Learn more about SpotOn
Size
1,000 employees
Industry
Founded
2017

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