Your Mission: Be the technical backbone of our US launchAs our
Founding Technical Account Manager (US), you are the first dedicated customer-facing technical hire for the US market - and the single clear technical owner for our first US customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.
This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solutions Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole US technical operations team will run on tomorrow. You'll work side by side with our Founding Onboarding & Customer Success Manager to make voize's first US customers wildly successful - and referenceable.
Your Daily Business - No two days are alike- Own technical planning and setup end-to-end for new US customers and rollouts - from the first technical scoping call through go-live and steady-state usage
- Own inbound customer & technical support for the US market: every US support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations
- Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way
- Build the US playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future US hires will ramp on
- Be the technical voice of the US customer: categorize escalations and recurring blockers and feed them back into Product & Engineering
- Coordinate across time zones: work with our European Support, Solutions Engineering, and Product teams to build global standards while localizing playbooks to fit the US market
- Turn learnings into leverage: identify the most common technical blockers in the US market and translate them into better processes, documentation, and product feedback
Your Skillset - What you bring to the table- Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment
- Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
- Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
- Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
- Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving
- Based remote in the US, with authorization to work in the United States - and willing to travel to customers when a rollout or escalation needs you on-site
Nice to have (but not required)
- Experience in healthcare, senior care, or another regulated industry
Growing together - what you can expect at voize- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.
Ready to talk? Apply now! We look forward to your application and can't wait to meet you - no matter who you are or what background you have! We will be reviewing applications from August 1st and schedule interviews from then onwards.
