Senior Unified Endpoint Management (UEM) Engineer- 3642206
Position Title: Senior Unified Endpoint Management (UEM) Engineer
Position Location: On-site - Washington, DC
Daily Responsibilities:- Provide technical support for all mobile device issues via ticketing system, telephone, or email.
- Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
- Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
- Perform configuration management and develop supporting documentation.
- Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
Required Years of Experience (min):
- 5+ years of relevant experience (see details in Requirements section)
Required Experience & Expertise in the following areas:
- 4 + years strong operation support experience with Windows Server 2019 or greater
- Experience with Windows Server Management and Vulnerability Remediation Patching
- 5 + years operations support experience with MDM design and implementation desired
- 4+ years operations support experience with Workspace One UEM mobile device platform
- Should be available to work on a flexible schedule and participate in 24x7 on-call technical support.
- Must be able to work from home/remote when requested using agency supplied equipment.
- Knowledge of and demonstrated experience with the following technology is a plus:
- Workspace One UEM
- Workspace One Access
- Microsoft Office 365 applications
- Microsoft Active Directory
- Windows Server Administration
Required Clearance:
- Security/Background Check
Pay InformationFull-Time Salary Range: TBD
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
