In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders.

The work model for the role is: hybrid

This role is contributing to the Energy Industries NAM Hub in the United States.

Responsibilities:

• Supporting the customer in a proactive manner by anticipating the customer’s needs and leveraging familiarity with their assigned accounts.

• Ensuring that the plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts.

• Measuring, reporting, and presenting the value of the services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers.

• Identifying service and system sales opportunities to expand ABB’s value to the customer and for growing the service contracts with their assigned customers.

Qualifications for the role (Mandatory)

• Bachelors Degree in Engineering or equivalent.

• 10+ years of experience working with control systems in a technical capacity.
  (Preferred: working as System Engineer, Field Service Engineer, Technical Support, R&D Engineer or similar)

• You are immersed in the Service Delivery and the Process Automation Energy Industries markets.

• Possess an enhanced knowledge of Control systems technologies. This includes consoles, control system hardware, control logic design, and networking. (Preferred: Expertise in System 800xA, Symphony Plus, and ABB Heritage products).

• You are passionate about delivering world-class service and technical support.

• You are at ease communicating both technical and commercial status to site personnel.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

#ABBCareers

#RunwithABB