Job Summary

The Task Manager 3 leads infrastructure and network support teams responsible for complex enterprise network operations, security, server services, and communications. The role combines people leadership, client engagement, staffing, project/task management, technical evaluation, and quality control.

Key Responsibilities
• Establish and improve processes used to manage infrastructure tasks and projects.
• Support performance appraisals, employee feedback, training-needs assessment, and staff skill development.
• Recruit, identify, interview, select, and coordinate technical staff for task execution.
• Maintain client relationships and assist in resolving contract, development, and personnel issues.
• Lead infrastructure and network support teams, including staff responsible for network management and security administration.
• Plan work, control projects, monitor progress, and provide status reporting.
• Prepare technical specifications and guide staff in developing technical deliverables.
• Develop work standards, evaluate staff performance, and review team products to ensure quality before delivery.
• Evaluate hardware, software, and system-configuration alternatives through feasibility and cost/benefit analysis and prepare recommendations.
• Support complex network operations, including network/server software installation and testing, troubleshooting, server optimization, network security implementation, and maintenance of network communications links.

Requirements
• 8 years of experience supporting complex network operations, including end-user assistance, network and server software installation/testing, network troubleshooting/testing, network server maintenance and optimization, network security protocols, and network communications links.
• 5 years of experience identifying alternatives for new hardware, software, and system-configuration approaches; determining feasibility; performing cost/benefit analysis; and developing final recommendations.
• 4 years of experience in client relations, working closely with clients to resolve contract, development, and personnel issues.
• 4 years of experience primarily as a technical team leader of at least 5 infrastructure/network support staff engaged in network management, including security administration.
• 3 years of experience establishing processes to support task or project management.
• 3 years of experience providing performance appraisal and employee feedback support.
• 3 years of experience assessing employee training needs and assisting employees in skill development.
• 3 years of experience recruiting, identifying, interviewing, and selecting technical staff and coordinating staffing for task execution.

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