Job Summary

The BPA Contract Manager / Project Manager is a key leadership position responsible for overall contract delivery, client relations, staffing, budgeting, performance management, and enterprise infrastructure support. The role oversees multiple concurrent task assignments and large technical teams while ensuring effective network operations, cybersecurity practices, and continuity-of-operations planning.

Key Responsibilities
• Provide overall management of complex infrastructure support contracts and multiple concurrent task assignments.
• Plan, budget, staff, monitor, and control task assignments to meet contractual objectives.
• Develop performance metrics for staffing, requirements matching, and hiring analysis.
• Manage client relationships and resolve contract, development, and personnel issues.
• Oversee recruitment, hiring, development, supervision, performance management, and salary administration.
• Manage help desk and infrastructure support contracts involving large technical teams.
• Exercise corporate on-site decision-making authority when required.
• Oversee server hardware, UNIX/Linux and Windows systems, enterprise firewalls, routers, switches, telecommunications, SAN, and NAS support and administration.
• Manage continuity of operations (COOP) requirements and programs, including risk assessment, alternate facilities, planning documents, tests, training, and exercises.
• Oversee current and emerging technologies used to operate, maintain, secure, and enhance local and wide area networks.
• Ensure administration of network security protocols and applications and support the ongoing maintenance of complex networks.

Requirements
• 6 years of experience in client relations, working closely with clients to resolve contract, development, and personnel issues.
• 5 years of experience developing performance metrics that provide detailed analyses of staffing, requirements matching, and hiring.
• 5 years of experience managing infrastructure support contracts, including at least 1 year managing a minimum of 50 employees, with full responsibility for recruitment, hiring, development, and supervision.
• 5 years of experience managing infrastructure support contracts composed of multiple separate and concurrent tasks, including planning, budgeting, staffing, and control of each task assignment.
• 5 years of experience with server hardware installation and repair; UNIX/Linux and Windows installation and administration; enterprise firewall support; router and switch support; telecommunications; and SAN/NAS support and administration.
• 5 years of experience managing continuity of operations (COOP) requirements and programs, including risk management, alternate operating facilities, COOP planning documents, testing, training, and exercise programs.
• 5 years of experience administering current and evolving technologies used to operate, maintain, and enhance local and wide area networks.
• 5 years of experience building and maintaining complex networks.
• 5 years of experience administering network security protocols and applications.
• 3 years of experience in salary administration.
• 3 years of experience with corporate on-site decision-making authority.
• 3 years of experience managing help desk contracts, including at least 1 year managing a minimum of 50 employees, with full responsibility for recruitment, hiring, development, and supervision.

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