Iron Mountain

Systems Engineer

Iron Mountain • $70K — $95K *
Royersford, PA 19468In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT or 5+ years of IT industry experience
  • Extensive experience with remote control tools and Windows operating systems
  • Direct experience with Kofax imaging software and Batch class deployments
  • Deep understanding of desktop, server, and network IT functions
  • Foundational knowledge of network management and PowerShell scripting
  • Proven project management skills with strategic planning capabilities
  • Excellent communication skills for diverse audiences

Responsibilities

  • Provide on-site support at the Royersford imaging center and manage file transfer environments
  • Take ownership of critical hardware and software for imaging operations
  • Lead daily maintenance to ensure systems meet project SLAs
  • Manage technical issue escalations and participate in after-hours support
  • Onboard new Digital Solutions customers and process account changes
  • Optimize processes and develop controls for quality and productivity monitoring
  • Collaborate with Implementations and DevOps to implement platform updates

Benefits

  • Join a global organization focused on transformation and innovation
  • Access to a supportive environment for sharing opinions and feedback
  • Opportunities for creativity and strategic planning
  • Global networking with over 26,000 colleagues across 52 countries
  • Work within a diverse and inclusive team culture
Full Job Description
What You'll Do

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our Royersford imaging center.

In this role, you will:
  • Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
  • Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.
  • Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
  • Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.
  • Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
  • Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.
  • Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.


What You'll Bring
  • Education & Experience: A Bachelor's degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.
  • Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
  • Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.
  • IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.
  • Network & Scripting Skills: Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.
  • Project & Strategic Ability: Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.
  • Communication & Collaboration: Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross-functional initiatives.
  • Mobility: Willingness and capability to handle limited travel up to 15%.

WHAT'S IN IT FOR YOU?
  • Be part of an ever-evolving global organization focused on transformation and innovation.
  • Have a support system where you have a safe place to voice your opinion and share feedback.
  • Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.
  • Global connectivity to learn from 26,000+ teammates across 52 countries.
  • Be part of a winning team who embrace diversity, inclusion, and our differences.


Category: Information Technology

About Iron Mountain

Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
Learn more about Iron Mountain
Size
26,750 employees
Market Cap
$14.7 billion
Industry
Business Services
Net Income
$342.6 million
Founded
1951
5 Year Trend
+5%
Revenue
$4.1 billion
NASDAQ
IRM
* Ladders Estimates

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