The
Desktop Engineer I provides essential technical support for employee workstations and hardware. You will handle day-to-day hardware setups, troubleshooting, and office moves to ensure all staff have the tools they need to work effectively.
What You'll Get- A supportive environment fostering career progression, continuous learning, and an inclusive culture.
- Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
- A competitive salary and comprehensive benefits package.
What You'll Do- Hardware Support: Provide Level I support for hardware issues, including repairs and replacements for peripherals and accessories.
- Onboarding & Moves: Set up and image computers for new hires and coordinate workstation relocations during department moves.
- Technical Escalation: Assist the help desk by visiting deskside to resolve technical problems that cannot be fixed remotely.
- Inventory Management: Maintain accurate records in the hardware asset tracking system and keep procedural documentation up to date.
- Hardware Projects: Help the team with hardware refreshes and other physical technology upgrades.
What You'll Bring- Technical Knowledge: Previous experience troubleshooting and supporting both Windows and Mac operating systems.
- Problem-Solving Skills: Ability to address hardware failures and connectivity issues in a timely manner.
- Reliability: Consistency in meeting deadlines and service level agreements (SLAs) for staff requests.
- Learning Mindset: A willingness to learn new technical processes and inventory tools as the environment evolves.
Onsite Attendance:This role involves full-time presence at our New York office, requiring a five-day onsite commitment each week.
#LI-Onsite
CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $33.55--$55.96. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.
