Purpose Statement: The Systems Engineer will use and demonstrate the Plexus core values to provide technical support to the Plexus user community while ensuring that applications, systems, network and technologies are available and functioning in support of business processes. In order to deliver and maintain secure, reliable and sustainable technology solutions, the Systems Engineer will collaborate with other IT personnel, vendor and business partners. The Systems Engineer will also identify and resolve technology issues, deliver technology and business projects as well as follow all policies and governance that promote or support Plexus philosophy and business objectives.
Key Job Accountabilities:- Undertakes or supervises complex installations and de-installations of systems or components. Identifies and describes the design goals for systems, products, services and devices.
- Configures system software for required functionality and performance. Investigates and resolves system software problems, requesting action from supplier if required.
- Provisions/installs, configures and maintains infrastructure services and components to include performance and security events. Operational ownership of key infrastructure components. Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges.
- Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Produces detailed design specifications to form the basis for the construction of systems.
- Develops and adapts innovation tools, processes and infrastructures to drive the process of innovation. Identifies resources and capabilities needed to support innovation. Manages and facilitates the communication and open flow of creative ideas between interested parties.
- All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Education/Experience Qualifications:- Bachelor's Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications:- Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems or storage
- Working knowledge of network topology, wireless systems or firewalls
- Proficient use, general understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the Systems Engineer role
- Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
- Maintain the confidentiality of all departments, company and customer information while working safely at all times.
- The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
- Develops, maintains and tests incident management procedures in agreement with service owners.
- Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.
- Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
- Analyses causes of incidents, and informs service owners to minimize probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
