Systems Engineer (Cisco-Voice)

Dulles, VA

CB-SECV-DUL-002

We are seeking an experienced Cisco Voice Engineer to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment.

Key Responsibilities:

- Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).

- Implement next-generation voice system technologies and support first article engineering.

- Participate in security accreditation activities for all voice systems.

- Manage PKI/certificate requirements across Cisco UC components.

- Perform system upgrades, patching, and lifecycle maintenance for hardware and software.

- Provide engineering support for new site standups, including dial plan design and endpoint provisioning.

- Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.

- Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.

- Collaborate with customers and internal teams to gather and refine system requirements.

- Ensure compliance with enterprise standards, policies, and security procedures.

- Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.

- Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.

- Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTS/ISDN/leased lines, conference bridges, and call management servers.

Required Education, Experience, & Skills:

- Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field

- Minimum of eleven (11) years of relevant Voice/UC engineering experience

- Strong technical expertise in: SIP signaling and call flows; Secure Real-Time Transport Protocol (SRTP); SIP, MGCP, H.323; TCP/IP networking; MPLS transport environments; DNS and DHCP; RTP media handling

- Experience supporting secure, enterprise-scale voice environments

- Ability to troubleshoot complex call routing, signaling, and interoperability issues

- Strong communication skills for documentation, requirements analysis, and customer interaction

Preferred Education, Experience, & Skills:

- Advanced expertise in SIP signaling, call flows, and multi-vendor integration

- Experience with H.323 in mixed-protocol environments

- Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications

- CCNP Collaboration

- CCIE Collaboration (highly desirable)

- Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments

- Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)

- Familiarity with government security accreditation processes and PKI/certificate management

- Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)