Job Description

Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.

Responsibilities

Key Responsibilities

System Installation &Configuration - Software Administration:

- Maintainsoperating systems to ensure effective installation and performance asinstructed.

- Assists in theadministration of middleware products in environments.

- Begins tosupport the deployment, maintenance, and operation of internal applications asneeded.

- Performsregular administration and conducts basic performance trend analyses and servercapacity to ensure service performance meets standards.

- Builds workingknowledge of application monitoring tools to ensure efficiency.

System Installation &Configuration - Installation and Configuration:

- Installs andconfigures servers, cloud infrastructure, and assigned software andenvironments.

- Performs systemconfigurations and backups with minimal guidance to ensure optimization ofserver infrastructure.

- Supportshardware maintenance, auditing, installation, and provisioning as necessary.

System Installation &Configuration - Identity & Access Management:

- With minimalguidance, administers access privileges in the identity and access managementsystem to ensure accurate access to IT resources.

- Assists withmonitoring user activity in the identity and access management system andreporting on system activity.

Service Lifecycle Management- Batch Processing:

- Monitors thebatch process to ensure the updates are applied and escalates any issues thatarise.

- Implementsbatch management with some guidance to configure jobs and job streams, definedependencies, and report job performance.

Service Lifecycle Management- Security Maintenance:

- Followsexisting procedures to provide assurance that compute and storage devices aresecure.

- Monitors andevaluates high-level service and infrastructure dashboards and identifiesanomalies.

- As assigned,implements monthly, quarterly, or hotfix patches to address securityvulnerabilities or bugs.

Service Lifecycle Management- System & Security Improvements:

- Implementsenhancements to improve the performance reliability, and security, of systemsand environments with guidance.

Incident Management &Support - Incident Management:

- Supports theend-to-end incident management lifecycle to ensure systems are stable, secure,and performing accurately.

- May participatein incident review meetings to understand and provide some feedback foroperational performance and solution implementation.

- Engages withcross-functional teams (e.g., Development, Cloud Engineering, ProductEngineering, other IT teams) to support implementation and/or resolution forincidents, risks, or migrations.

Incident Management &Support - Technical Support:

- Regularlymonitors the production environment by checking system error logs andmonitoring ticket queues.

- Adheres to teamschedule to contribute to ongoing technical support and service objectives.

- Resolvesstandard customer system issues and implements and documents technicalsolutions.

Incident Management &Support - Backups and Disaster Recovery:

- Builds workingknowledge of systems to perform standard backup, restore, and disaster recoveryprocesses.

- Participates indisaster recovery drills to ensure preparedness and compliance.

- Supportsimplementation of disaster recovery solutions to ensure preparedness andregulatory compliance.

Communication &Documentation - Technical Communication:

- Begins tocommunicate technical information to both technical and nontechnical personnel.

- May serve as atechnical liaison and provide domain-specific knowledge to select projects,programs, and activities.

Communication & Documentation- Documentation & Reporting:

- Maintainsdocumentation on ticket updates, code contributions, infrastructure,configurations, processes, and procedures (e.g., Disaster Recovery plans,Standard Operating Procedures, Corrective and Preventative Action Plans).

- Helps generateweekly and monthly reports on system performance and incident progress tosupport operational and management outcomes.

- Performsquality checks of technical documentation.

Additional Responsibilities(as needed)

Cloud InfrastructureSupport:

- May collaboratewith DevOps and Site Reliability Engineer (SRE) teams to provide support forlarge-scale infrastructure with guidance.

- Implementscontinuous integration and continuous deployment (CI/CD) pipelines withguidance.

- Performs patchingand version upgrades with guidance to support cloud infrastructure.

Automation:

- Troubleshootsstandard issues with automation tools, agents, and other connectivity to 3rdparty applications.

- Providessupport for cloud technologies as needed.

Core Responsibilities

Planning & Execution:

- Trackstimelines with minimal supervision, ensuring work is completed in a timelymanner and is in alignment with project requirements.

- Prioritizes andadjusts work as resources or timelines change, with some guidance.

Collaboration &Partnership:

- Collaborateswithin a team to better understand expectations and achieve shared objectives.

- Leverages afoundational understanding of business, stakeholder, and/or customer needs tobuild partnerships with limited guidance.

- Activelylistens and asks questions to enhance collaboration.

Problem Solving:

- Identifies andaddresses issues, escalating problems to senior staff as needed in accordancewith standard procedures.

- Compiles andreviews data and/or information from multiple sources to troubleshoot standardand non-standard errors.

Continuous Learning:

- Seeksopportunities to gain knowledge and learn new skills and/or tools aligned withindustry trends and best practices.

- Utilizesfeedback and training to improve skills.

- Participates ina culture of continuous learning and knowledge sharing.

Continuous Improvement:

- Implementsupdates to processes, protocols, and workflows to increase efficiency andeffectiveness as directed with some guidance.

- Contributes toideation for future process improvements.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2