Job Title: Systems Analyst 3
Location(s): Austin, TX
Position OverviewA Texas state government agency is seeking two senior-level Systems Analyst 3 consultants to support a statewide Enterprise Resource Planning (ERP) environment. The role focuses on functional and technical support of a PeopleSoft HCM 9.2-based HR/Payroll system serving numerous state agencies.
Candidates will provide advanced Level 2 support, system configuration, incident management, security oversight, compliance support, project coordination, and functional leadership.
Key Responsibilities- Serve as a senior functional and technical analyst supporting statewide HR/Payroll ERP operations.
- Provide advanced Level 2 support for high-profile agencies.
- Perform intake assessment, issue triage, troubleshooting, root-cause analysis, and incident resolution.
- Analyze logs, reproduce issues, and investigate integration, database, and configuration problems.
- Configure and maintain PeopleSoft HR/Payroll modules.
- Support Workforce Administration, Payroll Interface, Commitment Accounting, Time and Labor, TAM/CG, and security administration.
- Ensure compliance with state policies, federal labor laws, and FMLA requirements.
- Create and review Functional Design Documents (FDDs).
- Support integrations, APIs, middleware, and interface troubleshooting.
- Monitor system performance, batch processing, scheduled jobs, and operational health.
- Maintain security controls, including multi-tenant ERP security requirements.
- Participate in fiscal year-end, calendar year-end, legislative updates, federal mandates, and major system initiatives.
- Coordinate with agencies, vendors, policy teams, technical teams, and managed services providers.
- Participate in disaster recovery testing, upgrade testing, audits, and major incident management activities.
- Deliver presentations to executive leadership, user groups, and steering committees.
- Provide training, mentoring, and cross-training for junior analysts.
- Ensure all digital content complies with WCAG 2.1 accessibility standards.
Technical Environment- Oracle PeopleSoft HCM 9.2
- Application Designer
- Integration Broker
- REST/SOAP Web Services
- SQL
- SQR
- BI Publisher
- SAP Business Objects
- Approval Workflow Engine (AWE)
- PeopleSoft Update Manager (PUM)
- Change Assistant
- Fluid UI
- Elasticsearch/Search Framework
- ServiceNow
- BOSSDesk
- NIST Security Framework
- ITIL-based Service Management
Required QualificationsDomain Expertise- 15+ years of Texas state policy knowledge.
- 15+ years of federal labor law expertise.
- 10+ years supporting PeopleSoft HCM 9.2 CAPPS HR/Payroll environments.
- 10+ years supporting large statewide agency networks (30+ agencies).
- 8+ years serving as an FMLA configuration and compliance SME.
Technical Experience- 15+ years with Application Designer, Integration Broker, SQL, SQR, BI Publisher, SAP Business Objects, and related tools.
- 12+ years performing PeopleSoft system configuration.
- 12+ years supporting batch processing and job scheduling.
- 12+ years applying security best practices, NIST standards, and multi-tenant ERP security.
- 10+ years supporting PUM, Fluid UI, and Elasticsearch.
- 8+ years managing Approval Workflow Engine (AWE).
Operations & Support- 10+ years providing Tier 2 support in environments utilizing Tier 3 managed services.
- 10+ years handling Priority 1 and Priority 2 incidents.
- 10+ years participating in disaster recovery exercises.
- 10+ years supporting fiscal year-end processes at a statewide level.
- 10+ years performing CAPPS/SPRS synchronization activities using SQL.
Leadership & Project Experience- 10+ years strategic planning and roadmap development.
- 10+ years functional project management.
- 10+ years executive presentation experience.
- 10+ years audit and open records support.
- 10+ years vendor management and contract compliance oversight.
Compliance & Accessibility- 8+ years preparing WCAG 2.1-compliant materials.
- 3+ years applying ITIL principles and practices.
Preferred Qualifications- Experience supporting legacy statewide financial systems.
- Additional production support experience within statewide financial operations environments.
Ideal Candidate ProfileThe strongest candidates will have extensive Texas public-sector ERP experience, deep PeopleSoft HCM expertise, strong HR/Payroll functional knowledge, advanced technical troubleshooting skills, statewide agency support experience, and a proven track record managing complex operational support, compliance, security, and fiscal-year processes in a large multi-agency environment. This position appears highly specialized toward professionals with prior CAPPS and Texas state government ERP experience.
