What you'll doBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Administer and optimize Microsoft 365 services, evaluating system configurations, security settings, and operational requirements to improve performance, reliability, and user experience.
- Support virtual desktop (VMware Horizon/Nutanix) and end-user computing (EUC) environments by handling common user requests and first-level issues.
- Provide day-to-day support for business, engineering, and enterprise applications.
- Help with SaaS application tasks such as account provisioning, license assignment, and access requests.
- Provide Tier 1 and Tier 2 support, and escalate complex technical issues to senior administrators.
- Perform routine server maintenance and checks (updates, monitoring, and backups) to help keep systems reliable and compliant.
- Analyze and resolve infrastructure, application, and server issues by evaluating system data, identifying root causes, and adapting existing technical approaches to restore service and prevent recurrence.
- Collaborate with the Security team to support smooth inter-departmental operations.
- Support network-related tasks as required to help maintain reliable IT operations.
- Help maintain standard operating procedures and other IT documentation.
- Evaluate and recommend technical solutions for infrastructure, collaboration, and endpoint management challenges by balancing business requirements, security standards, and operational efficiency.
- Identify recurring operational issues and implement process improvements, automation opportunities, and configuration enhancements to improve service reliability and user productivity
- Partner with security, networking, engineering, and business stakeholders to assess technical requirements and develop solutions that support organizational objectives.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
What you'll bringWe expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- Bachelor's degree in Computer Science or equivalent degree is a plus.
- 4+ years of experience in IT support, help desk, or systems administration.
- Exposure to compute, storage, networking, and virtualization concepts, with a willingness to learn.
- Familiarity with virtual desktop (VDI) or end-user computing environments is a plus.
- Familiarity with cloud platforms and services, particularly Microsoft Azure and Microsoft 365.
- Some exposure to scripting or automation (such as PowerShell) is a plus.
- Working knowledge of Windows and/or Linux basics.
- Basic understanding of identity and access management, such as Microsoft Entra ID.
- Ability to follow direction, work well as part of a team, and communicate clearly.
What you'll gainThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay TransparencyThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $110,000.00 - $135,000.00
Internal leveling code: IC9
Notice to applicants:- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
