SummaryWe are seeking a Senior Manager for Commercial IT Systems that will lead the strategy, roadmap, and delivery of technology platforms that support Scout Motors' Commercial Operations. This role leads a portfolio spanning Sales, Sales Operations, Marketing, Digital Products, Customer Service, and Aftersales, with direct accountability for outcomes across customer-facing and revenue-critical systems.
This is a hands-on people leader role responsible for managing product owners, developers, and solution architects, while serving as the program owner for the Aftersales Retail ERP and related retail systems.
What you'll doBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Execute the strategy, roadmap, and delivery of Commercial IT systems supporting Sales, Sales Operations, Marketing, Digital Products, Customer Service, and Aftersales. Translate business capabilities and customer journeys into scalable, production-ready platforms aligned to overall business strategy.
- Serve as program owner for the Aftersales Retail ERP program, ensuring successful planning, vendor execution, deployment readiness, business adoption, and operational support across service, parts, finance, and logistics functions.
- Serve as program owner for the Aftersales Retail ERP, leading solution design, vendor execution, phased rollout, and integration across service, parts, finance, and logistics domains.
- Build and lead a multi-disciplinary team of product owners, developers, and solution architects, establishing clear ownership, modern product practices, and strong delivery discipline.
- Act as a trusted technology advisor to Commercial Operations and executive stakeholders, influencing strategic decisions, technology investments, operating models, and business transformation initiatives.
- Continuously evaluate emerging technologies, industry trends, and platform capabilities to identify opportunities to improve speed, scalability, cost efficiency, and customer experience.
- Ensure all solutions align with enterprise architecture, platform standards, security, and data governance in close partnership with Platform Engineering, Data/Integration, and Security teams.
- Establish and execute Commercial IT operating objectives, investment priorities, governance processes, and performance metrics that support enterprise commercial business goals
- Develop and implement policies, standards, and operational frameworks governing Commercial IT platforms and services.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
What you'll bringWe expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- Proven track record of delivering successful IT projects in a complex, matrixed business environment.
- Deep understanding of automotive industry trends and challenges.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with stakeholders at all levels.
- Knowledge of industry-standard IT tools and technologies.
- Bachelor's degree in information technology or a related field.
- Advanced degree (MBA or MS) preferred.
- 10+ years of experience in IT, with a strong focus on business analysis, project management, and solution delivery.
- Experience with agile methodologies and DevOps practices.
- Demonstrated success leading large-scale enterprise transformation programs with cross-functional executive stakeholders.
- Experience managing technology portfolios, budgets, vendor relationships, and operating plans.
- Proven ability to lead managers, senior professionals, and matrixed teams across multiple business functions.
- Experience establishing governance frameworks, KPIs, and operational performance management processes.
What you'll gainThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Corporate Vehicle Program with:
- Eligibility for 1 assigned vehicle
- A mobility stipend
Pay TransparencyThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $160,000.00 - $192,500.00
Internal leveling code: M7
Notice to applicants:- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
