How You Can Make an ImpactThe System Administrator is responsible for assisting in all technology-related issues escalated from Helpdesk support. They will be involved in the continuous development of the infrastructure and stay current with the IT business needs of the organization. The system administrator should have a strong technical understanding of Microsoft operating systems and servers, including various hardware, software, and networking systems. Additionally, excellent problem-solving, communication, and interpersonal skills, along with patience and the ability to work in a team environment.
How You Will Contribute
- Provide Tier 2 support for escalated helpdesk requests and mentor junior IT staff in troubleshooting hardware, software, and network issues.
- Manage and maintain internal and customer-facing infrastructure, including servers, firewalls, network devices, and VPN/VLAN configurations.
- Oversee endpoint protection, system monitoring, and network security to ensure compliance with organizational standards.
- Proactively identify, assess, and mitigate security vulnerabilities across systems, applications, and networks to strengthen the organization's security posture.
- Configure, deploy, and manage applications, devices, and assets using Microsoft Intune and other MDM solutions.
- Administer Microsoft 365 services, including licensing, SharePoint, OneDrive, and Teams, ensuring data integrity and effective collaboration.
- Design and implement user-friendly technology solutions and custom tools (e.g., apps, workflows, reports) to meet business needs, using the most effective platform or technology available.
- Document IT processes, procedures, and best practices to support knowledge sharing and operational consistency.
- Provide after-hours and weekend support for infrastructure-related emergencies and scheduled maintenance.
- Monitor system performance, analyze issue trends, and implement preventive solutions to improve stability and user experience.
- Support company programs and systems, aligning technology solutions with organizational goals and policies.
- Assist with procurement and lifecycle management of IT hardware, software, and supplies in line with departmental budgets.
- Deliver onsite and remote IT support, including travel to multiple operational sites within the state.
- Perform other duties as assigned.
What You Bring to the Table- Proficiency with VMware and virtualization technologies, including clustered servers and high-availability environments.
- Strong knowledge of Microsoft Active Directory (on-premises and hybrid environments), Group Policy, DNS, DHCP, and identity synchronization.
- Experience administering and deploying Microsoft Servers and Microsoft SQL Servers in enterprise environments.
- Hands-on expertise with Microsoft 365 (Office 365), including Teams, SharePoint, OneDrive, and licensing management.
- Solid understanding of firewalls, routing, VPN technologies, VLANs, and network segmentation.
- Familiarity with Zero Trust Network Access (ZTNA) concepts and implementation.
- Experience supporting VoIP phone systems and unified communications.
- Knowledge of security best practices, including endpoint protection, compliance requirements, and vulnerability management/mitigation.
- Strong troubleshooting and problem-solving skills with a patient, methodical approach.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated project management ability, with strong prioritization and organizational skills
Your Prior Experience
- Required: High School Diploma or GED
- Desired: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Required: 4 years of related experience.
Our Competitive PackagePay: $85,000 to $97,000 annually
This pay range is our competitive compensation at the time of this job posting. Your pay will be determined based on experience, education, skills, and applicable knowledge.
Above and Beyond Benefits
- Medical, dental, vision, and life insurance.
- 401K
- We value work-life balance and offer a flex-time vacation policy for exempt employees. All our full-time employees receive ten paid company holidays.
- Multiple monitors, standing desks, and other ergonomic equipment to match your work style.
- Monthly birthday celebrations, team lunches, company-wide employee recognition events, and other employee engagement opportunities.
- Employer-sponsored learning/career development opportunities and conferences/seminars.
- Employee Assistance Program: no-cost counseling, legal consultation, financial consultation, ID recovery, emotional well-being resources, dependent care resources, and crisis consultation.
Additional InformationJob Type: Full-Time, On-Site
Other DutiesYour duties and responsibilities may change at any time, with or without notice, based on the company's needs.
