In this role, you'll contribute to Naval Operational Architecture (NOA), working alongside engineers and operators to deliver resilient, forward-leaning solutions in support of national defense.

About the role: PMAT is seeking an experienced System Administrator II to support the administration, maintenance, and security of Navy enterprise IT environments across NIPR, SIPR, and Coalition networks. This mid-level role encompasses system and user account administration, workstation and software support, technical troubleshooting, cybersecurity compliance, and coordination with NAVWAR IT Operations, Field Services, and Network Services. The candidate will work closely with system administrators, cybersecurity engineers, infrastructure teams, and operational stakeholders to resolve technical issues, manage access requirements, maintain system availability, and support secure and reliable IT operations. The role requires strong technical problem-solving skills, familiarity with Navy enterprise support tools and Information Assurance processes, and the ability to independently manage technical support activities while collaborating across multiple teams.

Responsibilities:

• Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed.
• Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities.
• Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes.
• Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions.
• Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation.
• Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments.
• Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner.
• Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team.

Required Skills and Experience:

• Experience with NMCI Enterprise Tool (NET), NMCI Enterprise Service Tools (NEST), and Naval Identity Services (NIS) application to manage account roles.
• Familiarity with Field Services, NAVWAR IT Operations, and Network Services at SPOT for support on NIPR/SIPR and Coalition Accounts.
• Knowledgeable with SAAR-N and CMAR requirements for Information Assurance Compliance.
• Some experience providing helpdesk support, IT support, desktop support, systems support, customer technical support, or related technical assistance.
• Some experience troubleshooting Windows workstations, common software applications, user accounts, network connectivity, peripherals, printers, or endpoint devices.
• Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes.
• Familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes.
• Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access.
• Strong problem-solving, organization, time management, and customer service skills in a fast-moving technical support environment.
• Strong written and verbal communication skills with the ability to explain technical issues clearly to users, administrators, cybersecurity personnel, and program stakeholders.
• Ability to work effectively as part of a collaborative technical team while learning new systems, tools, processes, and security requirements.

Preferred Skills and Experience:

• Experience supporting government, Navy, military, Department of War, or other compliance-driven IT environments.
• Understanding of Video teleconferencing(VTC), Global Video Services (GVS), and SMART Board functions.
• Experience using enterprise ticketing or collaboration tools such as Jira, ServiceNow, Remedy, Microsoft Teams, SharePoint, M365, or similar platforms.
• Familiarity with Windows Server, Linux command line, virtualization, VPNs, remote desktop tools, endpoint management tools, or enterprise monitoring platforms.
• Familiarity with Microsoft 365, Azure, Intune, Active Directory, Group Policy, GCC High, or similar enterprise services.
• Familiarity with cybersecurity tools and processes such as vulnerability scanning, ACAS, Nessus, endpoint security tools, HBSS, patch tracking, or remediation documentation.
• Experience assisting with hardware and software inventories, license tracking, asset management, imaging, workstation deployment, or hardware refresh activities.
• Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, VPNs, ports, firewalls, routing, and network troubleshooting.
• Interest in growing into system administration, cybersecurity engineering, cloud infrastructure, tactical systems support, or other technical infrastructure roles.

Education and Certification Requirements:

• Bachelor's Degree or Equivalent Experience

• Current Security+ certification is a plus

Citizenship and Clearance Requirements:

• U.S. Citizenship required
• No dual citizenship

• SECRET security clearance required

Location/Address:

• 100% On-site
• San Diego, CA, NAVWAR

Travel & Passport: 5%, CONUS and OCONUS

Work Environment: PMAT offices as needed. In some cases, work in a government facility may be required. Travel may be required for customer engagement, team coordination, and potentially for business development.