About the RoleIn this
role, you will be responsible for:
- Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration - provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can't log in" tickets
- Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
- Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
- Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) - patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
- Administer Google Groups/distro lists and email hygiene - access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
- Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
- Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension
What You've Done Before - 5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing
- Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
- Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
- A track record of building automation or self-serve tooling that improves employee IT experience
- The judgment to know when automation is the right answer and when a person needs a person - and the writing/communication skills to make interactions feel personal, even the automated ones
- Comfort owning ambiguous, cross-functional problems without a lot of hand-holding
It'd be Great if You've Done This - Software development experience (scripting, internal tools, or full stack apps)
- Hands-on work with agentic AI workflows and MCP servers
- Compliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta
