Sustaining Software Engineer

NOV, Inc.$95K — $115K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
  • Experience with industrial automation and complex software applications.
  • Strong troubleshooting and root cause analysis skills for integrated systems.
  • Knowledge of networking architecture and firewall administration.
  • Experience with Linux systems and familiarity with AWS cloud services preferred.
  • Proficiency in SQL, Linux, Python, and virtualization technologies.
  • Excellent communication skills for collaboration across teams.

Responsibilities

  • Provide second-level technical support for software products and automation systems.
  • Utilize Jira Service Management to track and resolve issues efficiently.
  • Conduct root cause analysis on software and system issues.
  • Develop and maintain customer-specific software configurations.
  • Drive improvements to deployment processes and support tools.
  • Engage in software development for advanced diagnostic utilities.
  • Maintain and update virtualized test and training environments.

Benefits

  • Collaborate with customers and internal teams to enhance product reliability.
  • Opportunities for travel domestically and internationally for field support.
  • Contribution to impactful Digital Product and Automation initiatives.
  • Engagement in continuous improvements for operational efficiency.
Full Job Description
Job Description

Join our team as a Sustaining Software Engineer and contribute to our Digital Product and Automation initiatives. You'll provide crucial support and expertise, enhancing our NOVOS Automation Drilling Platform and improving field deployment processes. Your impact will drive product reliability and operational efficiency.

Responsibilities

  • Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
  • Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
  • Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
  • Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
  • Drive continuous improvements to deployment processes and support tools, streamlining operations.
  • Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
  • Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
  • Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
  • Update firewall configurations and security policies using approved scripting and automation tools.
  • Administer web applications, manage user access, and release configuration files for seamless application deployments.


Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
  • Experience supporting industrial automation, control systems, or complex software applications is essential.
  • Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
  • Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
  • Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
  • Experience with web application administration, user access management, and configuration management.
  • Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
  • Field experience supporting industrial automation systems is an asset.
  • Excellent communication skills for effective collaboration across cross-functional teams.
  • Willingness to travel domestically and internationally as required for customer support and field deployments.

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

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Embark on a journey with NOV, Inc., where career aspirations turn into achievements, and professional growth is intertwined with innovation and leadership.
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